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jmdl
Posts: 3
Registered: ‎07-19-2011
Accepted Solution

WAG320N drops DSL connection each time I connect to it's webpage

This is a bit of a pain as the behaiviour is not consistent.

whenever I connect to the Device webpage a number of things may happen

 

1. There is no connection - the page tries to load but never does. While this happens the router drops the ADSL connection and re-connects. I have to close the browser session and try again later.

 

OR

 

2. The Browser session connects but at some point after the connection, say when I am trying to save changes or even just browsing through the config pages the session hangs, and again the router drops the ADSL connection and re-connects. I have to close the session and try again later.

 

I have noticed this happens when I use my OpenSuse  11.4 Linux Box using Firefox 5 or even using my Win 7 Box using IE9.

 

Can anyone help

Mort
Posts: 3,636
Registered: ‎09-07-2006

Re: WAG320N drops DSL connection each time I connect to it's webpage

I belive regarding this issue.. You should upgrade the gateway with a latest firmware first of all..  ( You can find the latest firmware from cisco website ( Homesupoort.cisco.com )

 

Once the firmware is updated .. Reset the gateway for 30 sec and then reconfigure the gateway again ( If you want you can use the same settings that you have on the gateway before )

jmdl
Posts: 3
Registered: ‎07-19-2011

Re: WAG320N drops DSL connection each time I connect to it's webpage

The gateway was purchased with the latest firmware. V1.00.12

So it was first configured with the latest firmware already installed.

 

Cheers

Mort
Posts: 3,636
Registered: ‎09-07-2006

Re: WAG320N drops DSL connection each time I connect to it's webpage

Well as you mentioned that you allready have a latest firmware on the router..

And you have tried with a different browser as well.

 

Tried to reduce the MTU ( Maximum transmission unit ) size on the router .. This should help ( Reduce the MTU to 1400 , You can find this option under the setup page of the router )

 

jmdl
Posts: 3
Registered: ‎07-19-2011

Re: WAG320N drops DSL connection each time I connect to it's webpage

Thanks for that

 

I adjusted the MTU last night and then spent about 30 min on the router just jumping around the links, it was stable.

Checked again today and seems to be stable.