WVC80N - No email, despite all previous advice from this board

[Bfarn]

Hello all,

Like many on this board, my WVC80N won't send email notifications.  I've tried every piece of advice I can find and still no luck - are there any options left, or do I just have a lemon?  Here's my current status:

-On motion, the log reads: SMTP: Failed to send E-mail to "david@xxxxxx.com"

-Test email fails as well

-Camera is visible on the web both at its local 10.0.1.x ip address, and on the Internet via my dyndns address.  It streams video fine, and detects motion fine according to its logs.

-Camera is assigned the static IP address of 10.0.1.6, both on the camera and on the router.

-Firmware is v1.0.01 build 00

-My router (Apple time capsule) is successfully forwarding ports to the camera.  I've given it port 80, as well as the "alternate" web port of 1024, and am also forwarding the RTSP ports 554 and 500.  I've even forwarded port 25 just to see if it would help.

-I am 100% certain my mail server credentials are correct, that my ISP's SMTP server accepts traffic on port 25, and that it does NOT require SSL.  I am able to send mail from my mail client using the exact same credentials from the same Internet connection.

-I've rebooted it plenty of times

-Camera is on my wifi network, but is fully functional other than this email problem.

-DNS server is set to my router's IP address, but also I've tried setting it to the google public DNS servers of 8.8.8.8 and 8.8.4.4 as well.

-TZO DDNS is disabled

-UPnP is disabled

-Multicast RTSP is disabled

So...... yeah.  It seems like I've covered every base I can find, and still not dice.  Is there anything I've overlooked?  Otherwise it looks like I'll be replacing the damned thing.

Thanks!

--David

[MyHomeServer · Accepted solution]

You can try the OMR service from TZO, or another SMTP relay service.  TZO will give you a short free trial of this service and that worked for me since my local ISP blocks port 25 outbound.  What I did was use port 2525 and the TZO OMR service, and when it sends an email it sends it to TZO over port 2525 and then TZO sends the mail out.

Try it, it seems to fix most issues with email alerts failing due to ISP or port block issues

[Bfarn]

Hrmmm.... Looks like the OMR service itself isn't part of the free trial, but I'll call my ISP and see if they're blocking port 25.  Thanks - it looks like I'm not giving up quite yet!

[iseeu2]

I also had many issues with this I tried Gmail, and various other suggestions no help...I did

find the solution AOL smtp server, it has worked flawless for 48 hours no issues or missed emails and no more

failed to send messages.

IseeU2 Web Cam Specialist

[pingng]

SMTP is much more complicate issue for a novice user. This involve SSL or non SSL connection , in additonal, did your ISP block the SMTP port ( port 25 traffic).

It tooks me few days to get it working and figure out all the detail.  In general, you will need

(1) an account email service provider like gmail, hotmail etc.

(2) find what the NON SSL smtp port provided by your service provider if any. If your email service provider do not have an non SSL smtp port. You will need to open an account to one which provide such.

I am using yahoo mail and the setting were

smtp.mail.yahoo.com , non SSL port is 587.

Good luck to all

[chjones8]

I have been using the camera for about 2 years with no problem, sending emails through my Comcast account.  Two weeks ago, the camera started failing to send emails.  After resetting everything, trying several different routers and buying anew camera, I finally decided it must be an SSL issue.  I set up a yahopo account and tried these settings but it still fails.  Does anyone have any other suggestions?  I have spent 3 hours on the phone with Comast tech support.  I even agreed to pay for their top-level support.  After explaining the problem, they politely refunded the payment and sent me packing.

[MilesTeg]

Chjones8. I have a linksys network that i use in another city for security. The network of about 10 wvc80n and the remainder either the wvc54gc or the older wvc54g series. All are to set to send emails when motion is detected. I also have comcast as my isp in this city. Everything has been working fine for the last two years. I also have each of the camers on an aexternal timer for resetting. About a month ago. The area had several bad storms pass through. Modem was offline for a couple of days due to circuitbreaker. After restoring power all cameras came back online. Emails were being sent from all camers but the wvc80n camers. The older versions of cameraare still working. Status pages logs successfu transmissions. However on thewvc80 cameras the status shows it tried tosend but failed. I was wondering if the smtp.comcast.net had changed but the othercamera still are transmitting emails. My next step is to reset then reprogram them and see if that fixes it. Will let you know

[hillary681]

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chjones8 wrote:

I have been using the camera for about 2 years with no problem, sending emails through my Comcast account.  Two weeks ago, the camera started failing to send emails.  After resetting everything, trying several different routers and buying anew camera, I finally decided it must be an SSL issue.  I set up a yahopo account and tried these settings but it still fails.  Does anyone have any other suggestions?  I have spent 3 hours on the phone with Comast tech support.  I even agreed to pay for their top-level support.  After explaining the problem, they politely refunded the payment and sent me packing.

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were you able to check with Comcast if SMTP port (25) was blocked from their end? you need to ensure that it's OPEN...

make sure to enable "Specify an SMTP Server". for comcast, it must be smtp.comcast.net but you may verify with them. also, enable "My Mail Server Requires Authentication" and indicate your comcast email's username & password.

[chjones8]

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hillary681 wrote:

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chjones8 wrote:

I have been using the camera for about 2 years with no problem, sending emails through my Comcast account.  Two weeks ago, the camera started failing to send emails.  After resetting everything, trying several different routers and buying anew camera, I finally decided it must be an SSL issue.  I set up a yahopo account and tried these settings but it still fails.  Does anyone have any other suggestions?  I have spent 3 hours on the phone with Comast tech support.  I even agreed to pay for their top-level support.  After explaining the problem, they politely refunded the payment and sent me packing.

---

were you able to check with Comcast if SMTP port (25) was blocked from their end? you need to ensure that it's OPEN...

make sure to enable "Specify an SMTP Server". for comcast, it must be smtp.comcast.net but you may verify with them. also, enable "My Mail Server Requires Authentication" and indicate your comcast email's username & password.

---

I went through 3 different levels at Comcast.  Each time, I told them that I assumed that the problem was that they had started blocking port 25 for non-ssl.  The first person had me try a few different ports w/o success.  The higher level said that they only block ports on an account specific basis and claimed to have verified that my port 25 was open for non-ssl but also had be try a few other ports (the same ones)  No settings were changed on the camera between the time it worked and the time it stopped sending mail.  I have reset these many times.  I even bought another camera, hoping it was a hardware problem.  I found some suggestions for other servers (yahoo, gmail) and tried those.  I moved the camera to a different physical location using Mediacom.  I could not use the Mediacom mail account b/c they said they have No ports open to non-ssl but none of the others worked.  I would note that the camera was originally at a physical location using a Mediacom modem but loging onto a Comast mail account.  I also had a second camera at the physical Comcast location, also loging onto the Comcast account.  Although I can still see the cameras on the internet (using DYNDNS for Ip address), no camera at either location can send mail through any account I have set up, although it did wonderfully for the past 2 years until a few weeks ago. 

I would not mind paying the $20/year for TZO but it looks like you also have to buy the email service at $12/mth.  Is that correct?

[hillary681]

to verify if port 25 is indeed open on the modem's end do a port check. connect your computer directly to the modem and perform the test. you can use PING.EU.

not so sure about the TZO paid service. i opted for the year-long free subscription and haven't gotten around checking what options are available if i continue to use their service once it expires.