Cisco Connect software issue

[yaquith2]

I am having problems trying to load the Cisco Connect application software from the CD.  I am able to connect to router, but the Cisco Connect software never loads to the hard drive.  Any suggestions?

[kent07]

Have you tried running the disc on another computer? What's the model of your router? You can go here : http://homesupport.cisco.com/en-us/wireless/linksys and download the software for your router.

[yaquith2]

I have not tried it on another computer as I don't have one. The model is a Cisco E2000.  I did download the updated software and noted that the size of the new software is less than half the content size of the CD that came with the router.  Is this a problem.??  Also I have gone into the advanced configuration web site and tried to make sure all settings were at the default setting.  Is there anyway to do this across all the settings in the Advanced Configuration software?  Tried to reset the router to the condition it was when taken out of the box..but don't believe I have been successful.  Used the updated Cisco Connect software on the Cisco Support page...but no change.  What I am trying to do is access the "Cisco Connect" application software.  There is no indication that the software loaded onto the hard drive.  Still searching for answers.

[Corleone]

Do you get any error message while running the Cisco connect software on your computer?

If it is installed successfully then you will find the Cisco connect in All programs ( for windows) or Applications (for MAC) .

Cisco Connect supports these operating systems:
- Microsoft Windows XP SP3
- Microsoft Windows Vista SP1 and above
- Microsoft Windows 7
- Mac OS X Tiger 10.4.9
- Mac OS X Tiger 10.4.11
- Mac OS X Leopard 10.5.8
- Mac OS X Snow Leopard 10.6.1

Connect the modem to the Internet port and computer to the Ethernet port on the router.

Go to Add/remove programs and uninstall Cisco connect if there is any.

Press and hold the reset button on the router for 30 seconds. Release the reset button and wait for 30 seconds. Power cycle the router and try to run the Cisco connect again.

[yaquith2]

I did those actions you suggested...despite numerous attempts to load the software, the only thing that is repeatable is the action of setting up the router to the internet...that appears to work each and every time.  What doesn't work is the loading of the Cisco Connect software to the hard drive.  Searched the hard drives for any cicso connect software but none has been found.  I getting to feel that this is a software issue within cisco connect.....

[Carrot]

Who is your Internet service provider?

Try installing the Cisco connect software on any other computer and see if that works. Make sure that firewall and anti-virus on your computer is turned OFF/disabled.

[yaquith2]

the internet service provider is AT&T.  As I mentioned before I don't have another computer to experiment on.  I have disabled the appropriate firewalls prior to loading the Cisco Router software.  As indicated before the results have had no positive impact on the Cisco Connect software successfully loading onto the hard drive.    Having read other  "Posts" on this topic, I am leaning towards a problem contained within the Cisco Connect software load process.  I have not experienced this issue with other downloading activities.:                                              

[SHauter]

I am having the same problem. 

 I have been able to activate the router but am unable to to access Cisco Connect.  I have reset the router several times but when I install the software it doesn't go to the registration page it goes directly to configuring the router.  When it configures the router it congratulates me on connecting and then when I press close, the program closes and is done.  I also have AT&T Dsl and I have a E1000 router.

I also have tried downloading the software from Cisco's website with the same result.

[Carrot]

I think the Cisco connect software is running successfully but it is not giving you the option to lauch the Cisco connect utility. If you get the ' congratulations ' page that means it is running successfully.

When you install the Cisco connect on your computer, it generally creates option on your computer to launch the utility.

On windows computer you will find Cisco connect under All programs. Click on Start and go to All Programs and see if you can find Cisco connect.

On MAC computer you will find Cisco connect under Applications. On your desktop, locate and double-click on the Macintosh HD icon. A window will then appear on your screen.  Select Applications from the left panel on this window.  This will display all contents under the Applications category.From the list of Applications, locate and double-click on the Cisco Connect icon.  This will launch Cisco Connect and take you to its main screen.

If you are still not finding Cisco connect software on your computer then I will suggest you install Cisco connect after installing settings up your router manually.

Uninstall Cisco connect from your computer if there is any. Follow this link to install Cisco connect after installing the router manually.

[yaquith2]

will give your option a try...manually installing the router and then loading the Cisco Connect software.. A point of clarification...when I describe the Cisco Connect software as possibly having a bug in the software I am including both the router set up and the Cisco Connect user portion of the same package.  Since Cisco designed the software to be used in tandem with both pieces...even though half the software works as designed, the other half is still flawed..