07-08-2010 07:55 PM - edited 07-08-2010 08:04 PM
Whenever I try to open up Cisco Connect, it always displays the error message: "Cannot access your Valet. You can only access your Valet settings when you are connected to your Valet." However, I AM connected to it. In the Network and Sharing Center in Windows Vista, it shows that I am clearly connected. I tried disconnecting/reconnecting, and even rebooted the computer. The Easy Setup Key won't do any good because it's not updated. This all happened after I tried to change the router password. All it did was shut off my internet connection and say "We encountered an error." If anyone has a solution to this, that would be nice. Also, I would like the address for the web-based utility to change the router settings if I can't eventually make Cisco Connect work.
By the way, I apologize if this is in the wrong section of the forums.
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07-09-2010 11:05 AM
Are you able to go online on wired computer ?
To access the setup page of the router open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1.
07-09-2010 11:28 AM
Thank you oook for trying to help
I could go online with wireless and wired computers, I just couldn't use the Cisco Connect.I tried going to 192.168.1.1 as you suggested, but it says Internet Explorer cannot display the webpage. When I click Diagnose Connection Problems, it says "192.168.1.1 is not set up to establish connection on port 'World Wide Web service (HTTP)' with this computer."
07-13-2010 05:10 PM
They say the issue can be fixed by using Norton's removal tool. However, I don't have Norton and never had Norton (this is a fresh install of Windows). I think I'm going to try doing a reset of the router. Can you provide a more detailed procedure to the one in the FAQ? (like should the computer be on while doing this, should it be connected to the computer with a wire, etc.) Because last time I couldn't get the reset to work. Thanks for your continuous support oook!
1. Use a small pen or an unfolded paper clip to push and hold the Reset button on the back of the Valet. Keep the button pushed until the power light blinks (approximately 10-15 seconds), and then release it. This returns the Valet name and password to its original settings.
2. Then, go to your computer and un-install Cisco Connect.
3. Insert the Easy Setup Key to re-run the Valet setup. This will assign a new name and password for your Valet based on what’s stored on the Key. To see this new name and password, open Cisco Connect and select Valet settings. If you had parental controls or a guest access password set, you will need to re-set those again.