e4200 USB printer not working

[e4200 user]

I've got several computers, all windows xp, some can print reliably and some absolutely cannot.

A generic VAIO with no virus scanner...no problem.

My work laptop with symantec..a variety of errors, very frustrating.

I run this; CiscoConnect.E4200.1.4.11160.2.exe. It wants to setup the network everytime - fine - I'm already connected but ok - fairly quickly says "Contrats ur connected to the internet".I click on;

- Computer and Devices

- Printer

- USB Printer

I'm then prompted to setup the printer - again - so fine.

- Next

Then I get "A non-supported device is connected to your router's USB port". However - the same config process works on the other laptop (the VAIO) and the printer works just fine from there.

The weird thing is that it's not always the same error even. I'm afraid everything about the printer setup on this router screams "flakey"..am I wrong?

[e4200 user]

Some additional info;

If I boot the machine, disable the symantec firewall, immediately run CiscoConnect.E4200.1.4.11160.2.exe, I can go thru the above steps, printer will detect & work.

However, the moment I enable the firewall, it stops working. Re-disabling the firewall again does not solve the problem, once the firewall's been enabled there's no printing anymore.

I tried the support chat, but they just told me to go to Symantec.

Does anyone know the right exceptions to add to Symantec to get this fixed?

[e4200 user]

Sorry - one more update.

It's not the symantec firewall. I just did the steps above, but disabled the firewall for 4 hours.

The setup works, the printer works for about two minutes, but then it "goes away". Submitted print jobs just sit in queue, and the laptop no longer "detects" the printer when you print.

My other laptop with no virus scanner (yikes I know) uses the print just fine though.

I'd be greatful if anyone had a clue what the heck was going on here.

[castor]

Well its seens to be that its a Firewall issue.. Because if it does work on a computer which does'nt have a firewall.. then it has to do something with the firewall settings on your computer.

[e4200 user]

Thanks but No, I eliminated the firewall as cause with these steps;

- clean boot

- disable firewall for 4 hours

- run connect to setup printer

- printer works for a few min

- printer loses connection, new print jobs stay in queue.

All the while, the firewall remains off.

[castor]

First of all the concern is with the wired connection or with the wireless connection ?

Check if you are getting the continuous connectivity from the Router or some packets are getting dropped. So check by the command “ ping IP address of the Router -t “ on the command prompt window.

If it is with the wired connection then you have to update the drivers of the LAN card. Reduce the speed of the LAN Card...

If it is with the wireless connection then we have to do some settings on the Router like changing the channel to 1, 6, 9, 11.

Then go to the Printer Properties ----> Advance tab. Check the option “ Print Directly to the Printer “.

[aziz425]

I'm having a problem with my Windows 7 64-bit laptop. I have a USB printer (HP Deskjet 2050) attached to the router. I was able to set up printing to it using Cisco Connect on a Windows XP netbook. But when I try setting up my Windows 7 64-bit laptop Cisco Connect says: A non-supported device is connected to your router's USB port. Disconnect that device and follow the steps below to connect a USB printer to your router.

My guess is that it has to do with the 64-bit drivers.HELP!!

[js_sturdevant]

My problem is cisco connect on a vista laptop will not find the printer that is connected to the router usb.

the other computers are vista 7 and have no problems finding the printer

support tells me that file and printer sharing is not enabled on the vista laptop, and refuse to go any further, even though sharing is and has been turned on for this computer.

any suggestions?

firmware is build 13, vista is service pack 2

[jmcarlin]

First, I upgrade the firmware to 1.0.0.2. since that's always a good idea with new products.

Initially, the USB printer could not be detected.  I gathered as much because the Cisco Connect app did not present the option to add a (non-wireless) Printer.  I had to disable the firewall on my Window XP SP3 machine in order to the get the "Printer" option in the "add device" screen.  

Then Cisco Connect  presented me 3 options of device drivers including the correct option for printer drivers "EPSON Stylus Photo 200 Series". After selecting that device driver, the following screen states that the printer will "...appear grayed out until you print somthing".  Where is exactly will the "grayed out" appearance be?  What screen?  Cisco Connect?   The web page admistration pages?

Even more frustrating is that there doesn't appear to be any way to configure this USB printer setup in the web admin pages.   I've searched through those pages for a couple hours, but I haven't found it.   The printer does not appear in the DHCP tables nor does it appear when I try to browse for a network printer via the Windows "Add Printer" wizard.

Add to that the USB printer instructions state that all computers in the home WLAN need to have Cisco Connect installed.  Ok, that's annoying, but then the setup CD instructs the user to connect the computer to the router.  Seriously, connecting all my computers to the router?  Ethernet?  Wifi?  Thankfully, I ignored this instruction and then went on to finally receive a prompt wireless SSID and password

If you try to do this process from a Mac, you won't even get this far even after turning off the firewall.  The printer option mentioned above does not appear regardless of firewall status

This product, documentation or both really seem as if  to have been rushed to market.... not ready for prime time

[unklsckness]

I just updated to the new firmware 1.0.02 and the USB stop working for my External Hard WD 500GB harddrive. I had to roll back to firmware 1.0.01 for it work.  Is anybody having that problem?