06-15-2009 06:28 AM
running Vista, purchased WRT310N router ...Home Network Defender trial set up. Gave HND email and pwd...went back in HND did not recognize my pwd ...reset and used Pwd emailed to me
--- then using the pwd emailed to me....HND says it is "...currently registered to another user account... " !!HELP !! I
have serial number of 20 letters and numbers with trial
** contacted Linksys..they remoted in and uninstalled LELA and reinstalled and same result cannot change from "young teen" on any of the PCs connected.
HND says "...currently registered to another user account..." HND continues if I am the correct user then reset the router. Prefer not to Reset....HELP
Solved! Go to Solution.
06-18-2009 06:16 AM - edited 06-18-2009 06:17 AM
03-13-2010 01:01 PM
05-24-2010 07:40 AM
I have the trial version of home network defender and it is blocking sites....even the state lottery!!! I can't by pass the setting, find the program, or log in as none of my security information is matching. I tried to retrieve password and it tells me I am entering the wrong id....then when I use the software id to retrieve information or change the setting it tells me I can't use a trial version serial number to sign in!!! Help, I just want to check my lottery number
07-26-2010 09:28 PM
I agree with the HND mess!! I have had t"he exact same issues as all the above and found out when I wanted to check the lottery. I can't find anywhere on Linksys or HDN info pages how to change the settings that came with the disc. Along with that, my router quit connecting after 30days. I reset everything-still couldn't connect.. I got so frustrated (thinking it's because they want me to purchase Network Magic in order for the router to communicate with any computer) that I went through the installation process on the disc all over. Now the router connects to internet but the HND won't let me view the lottery numbers!!!! On top of that, I know that in 30 days or so I'm going to have the SAME ISSUE ALL OVER AGAIN. I went to the live chat on two pages and got "error on page" messages. Where's the info?? Where's the help?? I'm returning this router to HhGregg this weekend.
05-05-2012 09:48 AM
Just a comment.. I could not log in for a week but.. if you are interested.. when I worked through the problem the issue was related to a certificate error in the browser. You go to network magic, my account and internet explorer, or you other browser, gives you a certificate error when redirecting to the pure networks site. You click on the expired certificate and you are presented with a new one. You install this in the trusted certificate root directory and the problem is solved. Network magic will then load the home network defender configuration screen.
06-24-2013 01:33 PM
I don't have network magic, so what do I do? i didn't install any trial software, this thing just started working after 2-3 years of use
Some old routers from Linksys came with this software embedded on the firmware. You might have enabled it during the initial setup by using the setup disc. If HND is preventing your from accessing internet websites, all you need to do is to do hard reset the router and reconfigure it if there is no way you can disable it using Network Magic.