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juanelopezr
Posts: 2
Registered: ‎12-27-2009

How to renew Home Network Defender if already expired?

Hi

 

I am have Network Magic Pro and I have used HDN succesfully during the last year.  Now HDN is saying that my subscription expired and when I click on the button to renew I am taken to a TrendMicro web page were there is no information on how to renew HDN.  With an expired HDN I can't access the settings and make any parental controls changes. Any help will be appreciated.

 

Thanks

afeldshtein
Posts: 1
Registered: ‎08-29-2011

Re: How to renew Home Network Defender if already expired?

I am having exact same issue and any help is appreciated....

sabotoz
Posts: 1
Registered: ‎10-06-2011

Re: How to renew Home Network Defender if already expired?

[ Edited ]

Has anyone found an answer to how to renew the HND annual subscription.

 

I tried the below webpage link but it failed to complete the transaction.

 

 

The webpage  https://store.trendmicro-apac.com/store?Action=DisplayPage&Env=BASE&Locale=en_AU&SiteID=tmoemap&id=S...



 

I think only the Trend Micro APAC and US offices have the HND product in the portoflio, but it needs to be renewed by Digital River.

 

Seems like both Trend Micro and Digital River don't want to support this discontiuned product anymore - unless someone can show me evidence otherwise?

 

Danny

mp72
Posts: 1
Registered: ‎11-10-2011

Re: How to renew Home Network Defender if already expired?

Same problem for me.  Very frustrating. If the product is discontinued, they can at least suggest a new product that fulfills the same role.

Mick7
Posts: 2
Registered: ‎04-19-2012

Re: How to renew Home Network Defender if already expired?

The same problem still actual at CY2012:smileywink: Do anybody know How to make renewal for HND on Cisco Linksys WRT610N?
schlm3
Posts: 8
Registered: ‎09-12-2011

Re: How to renew Home Network Defender if already expired?

Similar problem here, but my subscription should still be active. However, when I try to connect, I get a "Communication failed" (Anmeldung fehlgeschlagen...). TrendMicro points to LinkSys...
Does anyone know an other product which does the same? I need parental control for my home network since my kids have any sort of mobile internet devices...

brickmonkey
Posts: 2,634
Registered: ‎09-07-2006

Re: How to renew Home Network Defender if already expired?

First of all let me know the model number of the router? The Parental Controls feature allows you to set restrictions to the Internet or specific websites on particular computers and devices. There are two (2) ways to successfully block websites and other secured URLs (HTTPS):

 

1] Enabling Parental Controls through Cisco Connect

2] Enabling Parental Controls on the web-based set up page

 

Here is the link setting up parental controls to block specific websites:

http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Home-Network-Defender-Renew-Subscripti...

Second, for the subscription of the Trenmicro you can visit on this link: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Home-Network-Defender-Renew-Subscripti...

Mick7
Posts: 2
Registered: ‎04-19-2012

Re: How to renew Home Network Defender if already expired?