bogus error 'media hub not responding' when accessing configuration

[shashibg]

Hi,

After configuring the NMH410 media hub successfully, I am running into issues today. When I click on the 'configuration' button, type in the password, I get the error 'The Media Hub is not responding, please confirm the device is powered on and connected to your network!' . I can access the media hub otherwise including the file browser (the passwd works properly here). So, I am perplexed. I have rebooted the media hub a couple of times and I see the same problem. The file browser and mounting as a windows share works fine.  I have even connected an external USB drive which is also accessible. The only thing that doesn't work is 'configuration' page. What are my options here?

Is it a passwd issue? If so, how do I reset the passwd? There is a reset button in the back. Will that do the trick?

On another note, I can't seem to get the media importer to copy my media files. I was able to use NTI shadow tool and backup my files though.

Thanks,

Shashi

-Shashi

[shashibg]

BTW, forgot to mention that I updated the firmware to the latest revision yesterday (3.18.4)

[shashibg]

After reading other forum entries, I did a 'reset' on the mediahub which reverted the firmware version 2.17.8. Accessing configuration settings started working again. Looks like 3.18.4 is broken. Can someone in linksys look into this issue and post a new fixed firmware upgrade please?

With regards to  'media importer', I got it working after I read another forum post. I had to switch media hub and enter the IP address manually. This user experience is very confusing. Hope it will be improved in a future release.

[Tony_BDPM]

After the upgrade, let the media hub index and settle down before you start using and playing media.

[shashibg]

Tony: Will try that this evening. But why did I get the error 'media hub not responding' only when I access the config/settings page but not the media? Is there a known issue?

Thanks,

Shashi

[Tony_BDPM]

Media indexing is very processor intensive, so when accessing the configuration pages, it is a separate process that makes a call to the config UI and waits for a response. If it doesn't get a response back in a certain amount of time, the message will be displayed. More of a limitation of the process for us, than the UI.

[shashibg]

Thanks, Tony That explanation makes sense. I'll try upgrading the firmware today evening.

It would of course help if the response was a bit more user friendly. For example, 'media hub is busy, try after some time' may save you some time having to answer questions such as mine!

[JustCurious]

For what's it worth I too have this same problem on my NMH305.  This also started happening right after I upgraded to 3.18.4.  My box has been sitting idle for hours so I don't think it's the processor causing the error.

[fung0]

I've just been trying to set up a brand-new out of the box NMH405, and I'm getting this same "not responding" message -- both when clicking on File Browser and and Configure. I see on these forums that this is supposed to be an indexing problem. Really? And what exactly is there to index??? I haven't copied so much as a TXT file to the silly thing yet. (It's a pretty weak explanation anyway; I'm using several older, simpler LAN servers that can somehow manage to display a few kilobytes of configuration info even while doing other things.)

Eventually, no matter what I do, I end up at a blank background that says "UNABLE TO CONNECT TO DEVICE." Then the Web page stops coming up entirely. And yet, the device IS working... I had no trouble mapping it to Z: and I can still access it via Windows Explorer. (I'm using WinXP Pro, and have tried both Firefox and IE, with the same result.)

I did try resetting the device - something that really should NOT be necessary - and this actually got me to the config screens. But the first time I tried to change something (the workgroup name - pretty harmless, you'd think), off she went into never-never land again. From what I did see, I think I've got the older firmware - but from what I've been reading here, it sounds like the newer version doesn't really help anyway.

I hope I don't sound too finicky when I say that this is not the sort of behavior I'd expect from a nice new name-brand network server in 2009. I'd be very glad of any suggestions as to how I might finish configuring this gizmo...

[JustCurious]

Hi fung0,

Welcome to the forum.  I see you are having problems with your media hub.  However, to help you I think the community may need some additional information.  You stated you have a new MediaHub so I must ask, did you elect to upgrade the firmware or change the drive settings to RAID?  Both of these tasks will take the MediaHub extra time to complete because it's doing a lot of extra tasks behind the scenes to make it all work.  For example, even on an empty system the mediahub can take a several hours to build it's mirror index if it has a new RAID drive installed.

Also, when you say, 'unable to connect to device' is this when you are trying to connect to the Mediahub over the Internet?  By design this option is turned off.  You have to go into the configuration section to turn it on.  If you are tying to get to it locally and you didn't change the name during setup, can you get to it by typing Mediahub on the address line?  If that does not work, what happens if you type its IP address on the address line of the web browser?

I hope this helps.