07-09-2009 08:56 AM
My virus program (CA) picked out several files associated with Network Magic and quarantined them. They are netsh.exe, net.exe, verclsid.exe and reg.exe. How could these files be infected? I set up net2go, does this have something to do with the errror? These files were quarantined at approx 4:50 pm 7/8/09 and 3:00 am 7/9/09. I really don't want to deinstall and then reinstall if there is another solution. Our computers are still networked and the program seems to work ok. Also, I had an error to insert my XP CD because of unknown files being downloaded? I did not do this.
07-11-2009 07:30 PM
Same thing happened on July 9th. CA found a virus and quarantined it. It keep re-finding it so I deleted the quarantined "virus". Now this netsh.exe keeps popping up. I need help!!
07-12-2009 12:46 AM
07-12-2009 01:36 PM
07-12-2009 02:34 PM
Hi everyone, one of the recent updates to CA has been causing false positives and is removing important system files such as netsh.exe. I would contact CA directly for assistance in getting netsh.exe back going, and also make sure you have the latest updates for CA.
My source is http://www.msnbc.msn.com/id/31853138/ns/technology
07-12-2009 08:17 PM
Netsh.exe is definitely missing from my Windows/System 32 folder and apparently that is causing the pop-up message with nmctxh.exe. But yet after uninstalling NM, my system runs fine, no popups and no crashes. When I reinstall NM, the popups resume.
So there is more to this than just the CA false positive and removal of netsh.exe. Why is only NM affected?
Also, I tried system restore to restore my system pre-July 6th (when the defective CA virus database was used) but even though I have plenty of system restores, it keeps saying unable to restore.
07-12-2009 09:38 PM
You described this perfect. I had a chat with CA and they had me restore the quarantined files but this did not help. You said you un-installed NM...what is NM?? Does anyone know if this is a virus or just CA's mistake?
07-13-2009 02:08 AM - edited 07-13-2009 02:09 AM
NM is Network Magic of course LOL.
I finally got the error message to go away.
1. Update CA anti-virus to latest definitions.
2. You need to add netsh.exe to Windows/System32 folder on your computer. It must still be missing even after the restore quarantine efforts. If you have access to another computer with XP on it, you can just copy the file and put it in the right directory on your computer. Otherwise, use windows recovery console and a windows XP disk.
3. Then reinstall NM. It should work fine without the constant error messages.
07-14-2009 09:05 PM
First of all....thanks so much for the help. I did download NM (I had LELA...another Lynksys product) and the problem went away for about 18 hours.....go figure.
07-16-2009 06:34 PM
I found this on Pure Networks knowledgebase....