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MJMP
Posts: 13
Registered: ‎02-10-2012

E4200v2 and RE1000

I believe I have set up my RE1000 correctly.  My SSID and the password to my wireless network was added to the RE1000.  But I do not see the RE1000's MAC address in the E4200v2's DHCP Client Table.  Within the E4200v2, I made sure that the RE1000's MAC address is on the authorized wireless MAC filter list.

 

How can I confirm that the RE1000 is connected to the E4200v2?

MJMP
Posts: 13
Registered: ‎02-10-2012

Re: E4200v2 and RE1000

The following are additional steps that I took to troubleshoot the situation:

 

  • I disabled the wireless network security and the MAC address filtering.
  • The RE1000 set up was completed (per the setup installation disk/program).
  • I went back and enabled the wireless network security and MAC address filtering.
  • I went back to the RE1000, physically connected to it via Ethernet, and changed the wireless network settings to ensure that the SSID and the passphrase/security matched the E4200v2 settings.

When I look at the E4200v2's DHCP Client Table, I see that the RE1000 is recognized by the E4200v2 but as a "LAN" interface vice a "WLAN" interface.  Is this proof that the RE1000 was set up correctly to recognize my SSID, the passphrase/security, and that the RE1000 is "talking/communicating" with the E4200v2?

quack
Posts: 2,544
Registered: ‎09-07-2006

Re: E4200v2 and RE1000

Well if the Mac address has been recognized by both the devices of each other then it show that it is working perfectly fine.. 

 

Lastly and most importantly, remember that in order to get the best performance from an RE1000 you need to place the extender in an area where you still have at least 50% signal strength to your router when you place it in the final location where the RE1000 will be used. To configure the RE1000 you will need to login to the UI after you have put the RE1000 in the final location to verify the signal strength below is a reminder about signal bars and what they mean as a reminder

 

For ALL configurations you should have between 2-3 bars of signal at the very least. If you have less we will need to move the RE1000 closer to the router. You can also check the status on the status page of the RE1000 as well. On the status page it measures both Signal Strength and Signal Quality. If either set of bars is red you must move the RE1000 closer to the Router.

MJMP
Posts: 13
Registered: ‎02-10-2012

Re: E4200v2 and RE1000

I worked with CISCO extensively for nearly three hours the other day.  In the end, the Customer Service support agent (via chat) had exhausted all troubleshooting steps and instructed me to return the RE1000.

quack
Posts: 2,544
Registered: ‎09-07-2006

Re: E4200v2 and RE1000

So I did you try the setting on the RE1000 or you have replaced the Range Extender. If you haven't then try to check the settings mentioned in the previous post and then check the connectivity status....