06-10-2012 07:58 PM
I plugged in my range expander, run the setup utility and get the following message: "The setup utility was unable to locate a wireless-g range expander on your network. Please make sure your expander is powered on."
I'm looking at the range expander right now and it shows two solid blue lights.
How do I get this thing to work?
06-10-2012 08:54 PM
Welcome to Cisco Home Community
Before performing a troubleshooting, There are two types of WRE54G. WRE54G v1 doesn't have an ethernet port to hook up a cable while WRE54G v2 does have an ethernet port located underneath the lid below the range expander's LED. Which between those 2 types of WRE54G are you having problems with?
06-11-2012 02:45 PM
Make sure that the computer you're using is on the same network with your router or is connected to your router's wireless network. After checking that, try running the setup cd again. If it doesn't work, you can manually setup the expander. This link will give you the instructions on how to setup the expander without the setup cd: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=
06-17-2012 08:37 AM
Thanks for your email. Unfortunately, I can't even get past step 2, connecting to the wireless range expander. If I press the reset button for ten seconds, i have a red and a blue light, and my computer will try but fail to connect to the wireless range expander.
My computer can connect to my router just fine - there is no problem with either my laptop or the router.
What else should I do? I'm not sure how to get this thing to work.
06-17-2012 01:30 PM
Since it didn't work, how about you try it this way. Connect the expander to your computer then proceed with setting up a static IP on your computer. After setting up the static IP proceed doing the steps on Access the web-based setup page to configure the settings. Make sure that the wireless settings of your router is synchronized with the expander.
06-17-2012 02:49 PM
I have a v1 - it's not possible to connect the expander directly to the computer, right? My understanding is that only v2 and v3 have ports which allows direct connection.
06-17-2012 05:03 PM
Oh I'm sorry for that. My bad. Yes, v1 doesn't have an ethernet port. If this is the case then it's possible that the your expander is defective. By the way, have you tried resetting the expander? If not, go ahead and reset the expander then try running the setup cd. If it won't work still, it's really possible that the router is faulty.