08-06-2012 04:31 AM
DATE: August 5, 2012
I'm just now posting my review, because I'm disgusted by my experience with this product. Because I respect Linksys as a company, I'm not going to post what I originally wrote, which was mostly in CAPS. However, the infamous so-called "update" was, as my Daddy, who served at Guadalcanal, would've said, unbelievably asinine. It's taken me this long to calm down enough to write some semblance of a review.
Here's how my review might have read before the silent but deadly update:
"Linksys EA2700 App-Enabled N600 Dual-Band Wireless-N Router with Gigabit is a good basic router. It mostly does what it's supposed to do. I've had many Linksys products in the past and have always been satisfied..."
Here's my review now:
I'm appalled by what I've had to go through with my Linksys EA2700 App-Enabled N600 Dual-Band Wireless-N Router with Gigabit!!! I was used as a Beta Tester without my permission! (We all were.) I wasn't given the option to opt-out of updates until I chose to install them -- which can save one a lot of heartache, blood, sweat and tears. The stress I went through attempting to solve Linksys' mistake was monumental. After days of trying to fix my router *without access to the internet,* I purchased another product that WORKED and did EVERYTHING it said it would do out right of the box!
I understand that all issues have now been more or less solved. I hope that the Linksys EA2700 App-Enabled N600 Dual-Band Wireless-N Router with Gigabit is now the good, basic router it was intended to be. However, it'll be a long, long time before I try another Linksys router.
My point is this: Linksys, you lost a brand-loyal customer. And in this day and age, that's something no company can afford.
08-06-2012 09:09 AM
There were actually a blogs released by Brett Wingo, Cisco's Home Networking VP/GM, regarding this. According to the blog, Cisco Connect Cloud was delivered only to consumers who opted in to automatic updates but they apologized that opt-out process for Cisco Connect Cloud and automatic updates was not more clear in this product release. You can view the blogs on these links: http://blogs.cisco.com/home/answering-our-customer