01-19-2009 06:32 PM
With most phones, when you receive a call from a number that you have in your contact list, it will display that contact's name, etc, as the phone rings. This phone, a new WIP310-G1, on the other hand, always displays "Unknown" along with the number -- even though I have this number saved on a contact.
This seems to defeat the purpose of having a contact list to begin with. If I knew everyone's number by memory, I wouldn't need a contact list. So what gives?
01-27-2009 02:30 PM
Where did you download a version of the 5.0.11 firmware that did not cause you to no longer be able to register with your SIP provider from?
I am now going on day 5 (five) with a Cisco support case (incident number available) and they took a 5.0.8 phone installed my information on it at their lab the phone registered and was operational then the unit was updated/upgraded to 5.0.11 (as downloaded from the Cisco.com web site) and their phone as well as mine would no longer register with the provider.
On another note how do you enable the speakerphone on the WIP310, supposedly it has one, however even the support rep at Cisco has yet to be able to tell me how to activate/use it.
FYI, don’t even attempt to find the “User Guide” for this phone as evidently it was lost in the Cisco/Linksys change over. Anyone who has one I would appreciate a copy.
01-28-2009 07:06 AM
I downloaded 5.0.11 from Linksys prior to the changeover, however I've also got a free cisco.com account and the firmware was available there beginning on or about the weekend of the 17th/18th. It had previously been missing for a while... You can also get the software manuals there as well, but probably need an account for that too.
What I posted above is really only more of a cosmetic problem with the phone. I actually had a much more deal-breaking problem where the device would randomly lose registration with my Asterisk. Asterisk would repeatedly flag the phone as LAGGED, then Reachable, then LAGGED, then Reachable, and so on forever. After a while, the phone would lose registration and does not attempt to reregister until it's SIP registration timer expires, which by default is 3600 seconds (an hour and a half.)
At which point it registered flawlessly, and would work well until the next blip.
Furthermore, this loss of registration would sometimes happen in the middle of a call -- pretty embarassing for someone showboating their new $250 phone.
This occurred with both 5.0.8 and 5.0.11.
I first suspected Wifi interference was killing it, as I was primarily using the device in a 30 floor condo, but extensive twiddling with my wireless settings seemed to indicate otherwise. Bringing the device into the office where we have extremely low wireless usage inside the building, which is an island far away from other buildings, exhibited the same problem.
I believe that phones should be as reliable as tapwater, so with all this combined I returned it to my supplier. I would normally cut some slack as it's been out less than a month, but given all the time it's wasted me I just can't be bothered to waste more time on the phone with tech support.
01-28-2009 07:09 AM
01-29-2009 07:51 AM
Just an update, being that is officially day 7. Cisco found that under the SIP tab that the “SIP Reg User Agent Name” must be filled in with the ”User ID” even though the documentation states on page 80 “User-Agent name used in a REGISTER request. If not specified, the SIP User Agent Name is also used for the REGISTER request. Defaults to blank.”
This resolved the registration issue, they are now working to figure out why the unit will not initiate or pick inbound calls, and the unit itself does ring on inbound calls.
I have been unable to locate an available download for the 5.0.8 firmware, does anyone have a copy I could obtain, or know of a valid link where I would be able download the older version from.
Thanks in advance,
06-22-2009 11:41 AM
08-31-2009 08:58 AM