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bryanisnetworking
Posts: 8
Registered: ‎09-21-2009

DTMF Auto Attendant Issues

I am using a spa8000.  Can anyone recommend settings that will work great with an auto attendant.

 

We have calls coming into an auto attendant with a spa8000 and callers are not going to the correct extension numbers.

wild_qwerty
Posts: 5
Registered: ‎01-24-2010

Re: DTMF Auto Attendant Issues

I did manage to fix this problem, just try increasing the playback length and the playback level

 

These are the settings I'm using:

 

DTMF Playback Length: .5

DTMF Playback Level: 20 (probably doesnt need to be this high)

 

Anyway, I think that the playback length is th more important of the two settings in regard to an Auto Attendent picking up the tone.