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jonstrong
Posts: 61
Registered: ‎07-25-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

Have they upgraded the firmware to the latest verions (on this website: 1.00.09)? Also - have they consulted with T-Mobile customer care? (no guarantees, but if there's a problem, I think it's always worth asking for help before assuming a problem cannot be fixed).

 

- Jon

mcoeks
Posts: 2
Registered: ‎11-14-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

Yes the newer firmware helped went from every day to every week. Called tmobile and linksys sent me new router and still happens. They said wait for a newer firmware to be released? If anyone else has dsl do you have your username and password stored on the dsl modem or the linksys modem? On my parents its saved in the dsl modem.
jonstrong
Posts: 61
Registered: ‎07-25-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

I've heard that other firmware versions are in beta test now. Hopefully there will be new release(s) soon that can address these issues.

 

Whatever is going wrong, the situation for some of us, at least, has been improving. I think that T-Mobile and Linksys are on the right track, as my own experience has been improving steadily since rollout of the service. So they've fixed the problems at least under *some* configurations.

 

There are apparently a number of variables, all tied up in the telecomm path between your phone, the router, your cable/DSL modem, T-Mobile's UMA network, and their backbone, that impact your experience. There could be quality of service tuning issues controlled by your ISP, the quality of the physical cabling connection between any of the components in this system (your router, house, ISP), bandwidth limitations, latency, packet size issues, etc. I'm guessing that there could be an enormous number of combinations of all of these factors that might contribute to a poor experience. As such, T-Mobile has to work with Linksys, get all of their own variables right -- and allow for the variable nature of all the factors that they cannot control, such your internal wiring, house-to-isp wiring, DSL/Cable modem firmware, QoS tuning at the head-end by your ISP, etc.

 

I get the impression that they're getting these factors under control, but it seems to be a pretty slow, gradual process.

 

The gradual improvement that I've experienced, though, encourages me. I think all this instability will be forgotten in the not too distant future, and we'll be able to think of this service pretty much the way we took POTS (plain old telephone service) for granted for the past 50 years.

rhumbaclave
Posts: 4
Registered: ‎11-08-2008

Re: No blue light (phone) on my WRTU54G-TM Wirelessly Broadband Router with 2 Phone Ports




 

The gradual improvement that I've experienced, though, encourages me. I think all this instability will be forgotten in the not too distant future, and we'll be able to think of this service pretty much the way we took POTS (plain old telephone service) for granted for the past 50 years.


I hope you are right Jon.  This last week I spent over two hours on the phone with T-mobile, comcast came out on Friday (the 7th) and the following Monday.  After that Blue light kicked back on...Until this MORNING.  I am upgraded to the latest firmware,and have tried everything on this forum(which is more helpful then any T-mobile rep I have talked to).  I think am done.  The money I am saving is not worth my time and I am up for contract renewal with my other T-mobile lines so I can switch to something more stable and just get rid of any land line.  I have had voip for over three years with Sunrocket(I would take them any day over this), Teleblend, and now T-mobile which has been a complete disaster.  

 

Sorry for the mini rant but this is ridiculous obviously, they did not do a good job during the beta or it wasn't big enough being in just two areas to get any of the bugs out.  I can deal with a few dropped calls or some echoes.  But no service for DAYS at a time is worthless.

 

 

 

jonstrong
Posts: 61
Registered: ‎07-25-2008

Re: No blue light (phone) on my WRTU54G-TM Wirelessly Broadband Router with 2 Phone Ports


rhumbaclave wrote:

I hope you are right Jon.  This last week I spent over two hours on the phone with T-mobile, comcast came out on Friday (the 7th) and the following Monday.  After that Blue light kicked back on...Until this MORNING.  I am upgraded to the latest firmware,and have tried everything on this forum(which is more helpful then any T-mobile rep I have talked to).  I think am done.  The money I am saving is not worth my time and I am up for contract renewal with my other T-mobile lines so I can switch to something more stable and just get rid of any land line.  I have had voip for over three years with Sunrocket(I would take them any day over this), Teleblend, and now T-mobile which has been a complete disaster.  

 

Sorry for the mini rant but this is ridiculous obviously, they did not do a good job during the beta or it wasn't big enough being in just two areas to get any of the bugs out.  I can deal with a few dropped calls or some echoes.  But no service for DAYS at a time is worthless.

 


 

No apologies for the mini-rant -- if I had the same situation, there's no doubt that I'd be right alongside you ranting away. It makes me nuts when billion dollar companies can't get their products working properly.

 

I've got Comcast also, and for whatever reason, my setup seems to be working. Curious - have you tried running any of the online web-hosted tests to see how your internet connection works as a VoIP line? (testing for jitter, QoS, bandwidth, etc?).  If you do a google search for "voip test", you'll get about a million hits, and many links to sites that will let you test your line. I wouldn't take any of them as gospel -- but if you run tests from perhaps half a dozen of them (shouldn't take more than about a minute per test), I think you'll get a good picture of the nature of your connection, and you might get some clues about what's going on.

 

Even though Comcast came to your place to check out the connection, it's conceivable that the tech they sent wasn't thorough. I've had Comcast for at least 10 years (probably more), and I've found the knowledge and skills of their techs varies greatly -- and the good ones always gripe to me about how the last tech must have screwed up completely, and then proceed to fix up the mistakes (such as reversed spitters, high noise splitters, etc) that the last guy made.

 

Try the tests if you haven't. If the numbers point to a problem, then it's worth calling Comcast back and reporting the details.

 

yokeric
Posts: 1
Registered: ‎12-31-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

Hi, I come up with a solution that should solve the "No Blue Light" issue. I'm not sure if it works for Cable users. But for the DSL users, you should try this.

 

Solution:

What you need is a DSL Phone Line Filter. It usually comes with the DSL shipping package like Verizon. You just simply plug one end of the filter into the phone port at the back of the router and then connect the phone line of your home phone to another end of the filter. You may need to reboot your router. Finally, the "Blue Light" should light up.

 

I hope this solution will work for the others.

Probedude
Posts: 57
Registered: ‎07-22-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

That should have no effect.

The reason for the DSL splitter is to keep the regular phones from squashing the high frequency DSL signal riding on the phone lines.

 

There is no DSL high frequency signal eminating from the router's phone jacks so adding a filter will do nothing. 

Brewman
Posts: 6
Registered: ‎01-03-2009

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

I've been on the service for about a week and until this morning have not had a single problem (and I'm knocking on wood really hard). This morning I had no blue light. Resetting my cable modem fixed it. The router is still on firmware 1.00.04. Otherwise the QoS has been excellent. I have it connected to my cable modem (CableOne), and my original router (Airlink Wireless-N) daisychained to it with my home network on that. I have my cell phones with wifi ability on the Linksys. I have not changed any of the QoS settings for either wired or wireless (both still disabled). I don't know if this information helps anyone, but there it is.

 

I'm debating whether to upgrade the firmware or not. The VM indicator on my phones stays on even when there is no VM, but that doesn't interrup the service.

 

rhumbaclave
Posts: 4
Registered: ‎11-08-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

The latest firware seems to have solved my problems that hvae been intermitent for the past 3 months!!!

 

Upgrade to the latest.

jonstrong
Posts: 61
Registered: ‎07-25-2008

Re: No blue light (phone) on my WRTU54G-TM Wireless-G Broadband Router with 2 Phone Ports

Brewman -

 

Many of us (myself included) found that the system might stay up for 2 or 3 weeks at a time with earlier versions of the firmware. But it seems that there were memory leaks in the older firmware that would eventually cause one of the problems to occur, such as the voice mail indicator you describe, calls going direct to voice mail without ringing the home phones, a couple of the router menus not working when you try to access them, etc. I've found it worthwhile to upgrade the firmware each time a new version has come out, as  each successive version has made the system that much more stable and functional. The incidence and frequency of problems is reduced with each new release.

 

- Jon