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faeky
Posts: 1
Registered: ‎12-18-2009

SPA-2102 automatic power cycle problem

I have the SPA-2102 with one VOIP line.  Often it will power cycle automatically every 15 minutes or so.  All three lights go off for a second and then it comes back up and works for another 15 minutes.  I had my provider replace the first one as they thought it was a faulty unit but the new one is doing the same thing.  If this happens when I am on the phone the line goes dead and disconnects.

 

Also I was getting close to 5Mbps then it suddenly seemed to cap out at 4Mbps once this problem arose.

 

Suggestions?


Thanks

sk8erboi
Posts: 406
Registered: ‎12-25-2008

Re: SPA-2102 automatic power cycle problem

If you observed that every 15 minutes the SPA2102 is really turning off, is can be a sign of harware problem. I suggest contacting Cisco Tech support to further look into your concern. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support: 

 

http://www.cisco.com/web/products/linksys/index.html