02-03-2010 01:59 PM
Help! I had my PLK300 (PLS300 and PLE300) working great out of the box in two different rooms, and then I tried to set up advanced security. Nothing works now, and the reset buttons don't get me back to where I started either. I struggled with this for a week now, and actually bought another set which also worked great out of the box. I did not attempt advanced security and I'm willing to live without it. But I foolishly called linksys tech support and tried to get the other units working again -- the level of communication was very poor and they insisted on having me apply advanced security to my new working units as well as the original units. Result: NONE of them works now, including the new ones that were working fine (again, without adv security) until I followed tech support instructions and they no longer work. When I explained to tech support that now the new ones didn't work the guy became evasive and complained of static on my phone line, and made a quick exit after giving me a case number. Really useless system of support, I must say.
Anyway, ALL I WANT is to find out how to return the units to their original and unsecured but working state! The 3 second reset does not work, and I have tried 5, 10, 30 seconds on the reset button as well. Anybody got any ideas???
Solved! Go to Solution.
02-04-2010 03:17 PM - edited 02-04-2010 03:21 PM
You may just press and hold the reset button for 30 seconds with the Power cable connected, then leave the unit unplugged and wait for 1 minute and re-connect the power cable...
Download 67.3 MB, re-install using the Utility...
You can also try upgrading the firmware for PLK300..You can find the Upgrade tool with firmware on www.linksys.com/downloads.
02-05-2010 10:16 PM - edited 02-05-2010 10:19 PM
I had the exact same problem that you did, and was getting very frustrated. I fixed it by doing the following:
1. Go to: http://www.linksysbycisco.com/US/en/support/PLK300
2. Download Upgrade Instructions
3. Download Quick Installation.
4. Download latest firmware upgrade
5. Do the Upgrade first. This will completely wipe out your security settings.
-This is a good thing as you probably know.
-Do the upgrade on all units (PLE300 and all PLS300s that you have.
-For the 4 port PLS300 just plug right in to your router)
6. After firmware upgrade, follow the instructions in Qucik Installation TO A TEE.
Do exactly what in says in the exact order it says.
This worked for me. Good Luck.
02-08-2010 08:03 AM - edited 02-08-2010 08:06 AM
Thanks to all for your helpful comments. I was able to reset the PLE300 and PLK300 units to default by following the quick guide info posted AND by "power stabbing" the reset button -- it took a pretty hard press for 4 seconds or so until the powerline symbol blinked rapidly and then all was good! I now have 6 units stationed throughout my house (without "advanced "security, so far) and they all work great! I think it would be helpful training for the long-distance techs to play around with this problem and really see that the timing required for the various button presses is quite variable, especially for the reset button!