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Posts: 5
Registered: ‎07-10-2010

Problems with Router Model BEFSX41

recently Ive been having a problem with our router. Model BEFSX41. It seems that I cant connect to certain websites anymore. Ive upgraded the firmware and checked to see if they were secured sites (which they are not). So Im having a bit of trouble trying to get them to work again. I know its the router because if I connect directly to the modem it works fine.

Posts: 2,329
Registered: ‎09-07-2006

Re: Problems with Router Model BEFSX41

As you have upgraded the router's firmware,reset the router for 30 seconds,power cycle it and re-configure the router from scratch.Now,check.

Posts: 5
Registered: ‎07-10-2010

Re: Problems with Router Model BEFSX41

Im sorry to say that it did not work.

 

here is the message I get from the website.

 

This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • There might be a typing error in the address.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

 

Now I know this is not an HTTPS website, also connecting directly to the modem I can access the site. So I can only assume that its something dealing with the DNS.

Posts: 2,329
Registered: ‎09-07-2006

Re: Problems with Router Model BEFSX41

Try to open the port 443 on the router using port trigerring and power cycle the router..Now,check.

Posts: 5
Registered: ‎07-10-2010

Re: Problems with Router Model BEFSX41

Im good with computer's but Im fairly new at working with routers so if I sound a little off please bear with me, thanks.

 

 

I tiggered the port as stated in the guide area, although it is not a HTTPS site, I dont know if this makes a difference. I then did a power cycle. Still the website could not be accessed.

 

 

After trying to diagnose the connection I recieved this message as well.

network diagnostics pinged the remote host but did not recieve a response.

Posts: 2,329
Registered: ‎09-07-2006

Re: Problems with Router Model BEFSX41

Try to reduce the MTU size to 1300 and click on the save settings..Power cycle the router and check.

Posts: 5
Registered: ‎07-10-2010

Re: Problems with Router Model BEFSX41

Nope, Im sorry to say it didnt work