Cisco Media Player will not play my media after Windows 7 upgrade [ Edited ]

[clcecil]

I upgraded my Windows Vista Ultimate 64 operating system to Windows 7 Professional last week.  I own a DMP-100 player which is directly wired into my Linksys WRT54GS wireless G router.  My computer is also wired to the router, so this problem is not a wireless issue, but it wouldn't surprise me if it turned out to be related to one.  When Vista was loaded, the router, DMP-100 and Cisco Media Player ran fine, although I did have a heck of time getting them configured.  When I decided to upgrade to Windows 7 Professional, I realized because the OS's were mismatched that the upgrade would remove all the applications and I would have to reload everything.

When I reloaded Lela and the Cisco Media Player, I didn't have any of the problems I had with Vista in regards to configuration.  However for some reason the program does not play my media files.  There is a default error message which comes up telling me the Cisco Media server may be off.  That is not the case.  Moreover when I select a streaming radio station, the player, server and software work just fine.  I get the feeling the server is not really pointing to my media library, but the library does open up in the software.  I unplugged and reset the player a number of times.  I also deleted and reloaded the server & media software a number of times.  I still get the same results. 

I don't care about the radio stations.  I just want to be able to play my music and playlists. Has anyone confronted this problem before, and if so, is there a reason and solution for it? 

(Mod note: Edited post for guideline compliance. Thanks!)

Message Edited by JOHNDOE_06 on 03-22-2010 03:52 PM

[Wilkins377]

Try using the latest DMP100 setup wizard located here . Uninstall the old Cisco Media Center first then uninstall LELA before using the new setup wizard.

Cheers.

[clcecil]

Thank you for the tip and the link.  I followed your instructions and uninstalled Cisco Media Player and Lela from the computer.  I also eliminated the cache files and deleted all references to 'CiscoMedia' and 'Cisco Media' from the registry keys.  The disc image loaded without a problem and the program detected the DMP-100 and configured itself.  However my media is still not downloading from the server and playing. The error message in the new application is different than the older app.  It just says "Unable to download the media from the server. Press OK to continue".  The radio still plays as it did before, so I know the computer is communicating with the player.

One thing I need to mention is the Cisco Media Server icon is no longer available in the system tray.  I don't know if that is normal or not.  Any suggestions?

[Mared1784]

You won't see the Cisco Media Server icon anymore once you use the new CMC Application. It is now incorporated on the new software.  To configure the Media Server using the new CMC Application, go to Tools>Media Server> Properties. From there you can add the music directories that you have on your computer so the DMP100 can detect them.

[clcecil]

Great idea, but still no luck.  When I opened the properties, the program was already pointing to the Music folder.  This may sound nit-picky but when I point to my media files, the path is C:\Users\Chuck\Music, however the actual path is C:\Users\Chuck\My Music.  Chances are it is honing on the library name in Windows 7 rather than the actual folder name.  Other than that, all the artists, albums and songs come up along with the artwork when I select a file.

I may try moving some of the music files to another folder and see if I get better luck with something which doesn't fall under the standard path for Win 7.  Now that I know about media server properties (good call on that one), I can experiment a little bit.  For example, I wonder if the Music should go under an "All User" set up instead of a user setup?  As you can see I am clutching at straws here.

Thank for the help so far.  It has really helped even though the problem is still there. 

[Mared1784]

Try enabling the media sharing options as well on your Windows 7 then direct the path to your media files. Go to Control Panel > Network and Sharing Options > Change Advance Sharing Settings > then look for Media Sharing and enable it.

Let us know what happens afterwards.

[clcecil]

The only media option I found under "Advanced Sharing Options" was for Media Streaming.  It reported that Media Streaming was on.  I selected the Media Streaming Options link and saw where all networks were selected as "Allow" for media streaming.  When I closed this feature, I rebooted my system and went back in to see if any of the selections changed.  They didn't.  I tired the program again and still no success.  I then went back into the Sharing Options and drilled down to the option for my media player and selected  "Customize".  In tht dialogued I turned off the Default settings and selected only the "Music Unrated" for all ratings.  I went back out and rebooted the machine again (it was a hard boot, not a restart).  The results were the same in the Media Player.  

I checked services in Task Manager and the AV Media Server was running.  I looked at the Firewall but I couldn't find the port setting for Cisco Media Server.  I know it should be port 8015, but I only found that the server was allowed in the firewall.  I don't think it's a firewall problem since internet radio doesn't have a problem playing.  I believe I am getting to the end of my rope on this one.  I can't think of any other reason why my music would balk like this.  

[Wilkins377]

Check if you temporarily disable your firewall if it goes thru, internet radio I think just by passes the PC and goes directly to the DMP100. Only other thing I can think of is if you setup Windows XP mode in Windows 7 and install the Cisco Media software inside the virtual Windows XP.

Cheers.

[clcecil · Accepted solution]

Eureka!  It was the firewall after all.  I thought I had checked it all when I added the AV Media Server and made sure the Cisco Media Player was enabled too.  Once I turned off the firewall and rebooted, the media started playing as it should.  So something definitely wasn't right in the firewall.  It turns out I was an idiot and never saw the 'advanced settings' until I read about it in WIndows help (something I should have done in the beginning).  It was like a slap in the face.  Although the programs were enabled, there was no rule created for TCP and the 8015 remote port.  It was obvious once I knew where to look.  I created a new outbound rule to allow TCP to access port 8015, and the program worked like it never had a problem. 

I want to thank you two individuals for helping me through this, and for you patience while I floundered around this application and operating system.  It was a total exercise in frustration, but also one of discovery.  I appreciate your help immensely.  I thank you and my sound system thanks you too!