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Sannikov
Posts: 14
Registered: ‎01-04-2014

Connection problem with Nokia Lumia 2520 tablet

I found the problem when connecting Nokia Lumia 2520 Tablet to Linksys EA4500 router WiFi network "Wireless-N" mode. TheInternet and local network  connection disappears after a few minutes, the ping test fails. In "Wireless-A" mode (5 GHz) and "Wireless-G" mode (2,4 GHz) connection is normal, but i need more speed!

When i have connect this tablet to the other routers in mode Wireless-N connectivity problems do not occur.

Reset the router and the tablet to the factory defaults does not help.

 

Router firmware version - 2.1.39.145204

Nokia Lumia 2520 have Qualcomm Atheros AR6x04 WLAN Adapter

Sarah221
Posts: 276
Registered: ‎10-26-2013

Re: Connection problem with Nokia Lumia 2520 tablet

Hi Sannikov, I checked the Linksys website and it appears that you have the latest firmware version. Aside from the Nokia Lumia 2520, do you have other wireless devices? Are they able to connect to your wifi network?

Sannikov
Posts: 14
Registered: ‎01-04-2014

Re: Connection problem with Nokia Lumia 2520 tablet

Hi Sarah221!
Yes I have 2 notebooks ASUS and tablet Acer with Windows 8.1 Pro, also I have 2 smartphones Nokia with Windows Phone 8 connected to this WiFi network.
I think, that problem in compatibility this Linksys router and WLAN adapter in Nokia Lumia 2520
pinkyzeny
Posts: 400
Registered: ‎10-26-2013

Re: Connection problem with Nokia Lumia 2520 tablet

Hi, Sannikov. I never found any official statement from Linksys though regarding WLAN adapter in Nokia Lumia 2520 not compatible with the router. If everything else is working fine then it is properly isolated. Have you tried connecting the same device to the network?

Sannikov
Posts: 14
Registered: ‎01-04-2014

Re: Connection problem with Nokia Lumia 2520 tablet

In my network multiple devices are working correctly, but i don't have other Nokia Lumia 2520 for testing
Sarah221
Posts: 276
Registered: ‎10-26-2013

Re: Connection problem with Nokia Lumia 2520 tablet

Did you try to update the adapter on your Nokia Lumia 2520?

Sannikov
Posts: 14
Registered: ‎01-04-2014

Re: Connection problem with Nokia Lumia 2520 tablet

Yes of course, but there are no available updates
geekychix
Posts: 383
Registered: ‎10-26-2013

Re: Connection problem with Nokia Lumia 2520 tablet

Hi Sannikov,

 

Have you tried changing channels for 2.4 Ghz? Try 3,6,or 9. Set security mode to WPA/WPA2 Personal. 

Sannikov
Posts: 14
Registered: ‎01-04-2014

Re: Connection problem with Nokia Lumia 2520 tablet

Changing channels and security mode for 2,4 GHz did not help
Expert
chadster766
Posts: 1,299
Registered: ‎01-18-2013

Re: Connection problem with Nokia Lumia 2520 tablet

Disable 5ghz wireless and use only wireless N.