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troymess
Posts: 1
Registered: ‎05-31-2007

Connects, but no connection using router

Hello,

I recently bought a Linksys Wireless-G Router, model WRT54GS V.7 (the one with the speed booster). Anyways, I've had plenty of experience with routers, but I recently moved and my cable/cable-internet/phone provider gave me a different modem. It's a Touchstone Telephony Modem by Arris Model: TM502G. I have a cable connection using it.

The problem is when I connect directly to the modem I recieve great connections speeds. When I plug in the router correctly, I can connect to the router wirelessly and directly plugged in, however, there is no connectivity. For example, the computer will say it's connected to the router, but no internet pages will load. Also, all status lights are completely lit on the Router as if to say that it's working.

I've used the EasyLink Advisor CD-ROM that came with the disc and it said the same thing. It can connect to the router, but there is no connectivity. However, I can still connect flawlessly WITHOUT the router straight to the modem.

I've also tried calling support and after sitting on hold for over 30 minutes I was finally connected to someone and was hung up on after I asked them to hold on while I connected a cable they were asking me to connect. I'm not calling again if that's going to happen.

Any help with this matter would be greatly appreciated. I'm going nuts without my wireless.

P.S. My internet provider is Armstrong Cable Services, I don't know if that will help.
toomanydonuts
Posts: 6,365
Registered: ‎09-16-2006

Re: Connects, but no connection using router

Your TM502G modem appears to be a standard cable modem  (i.e. it is not a modem-router).  Therefore your WRT54GS should work at its factory default settings.  You need to reset the router to factory defaults.
 
To reset your router to factory defaults, use the following procedure:

1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.

If you get this far without problems, power down the router.  Using an ethernet cable, connect the ethernet port on your modem to the "Internet" port on the WRT54GS.  Power up the modem and allow it to fully boot (1-5 minutes).  Power up the WRT54GS and allow it to fully boot (1-2 minutes).  Power up your computer.  Now try to connect to the Internet.  If you still have trouble, in your computer, temporarily turn off your software firewall.  If you still have trouble, verify that your ethernet card is set to "Obtain an IP address automatically"  and  "Obtain a DNS address automatically".  After you get the router working, you can go back into the router and manually adjust the settings, if needed.
 
If you cannot get "Reply from ..." in step 9 above, your router is dead.

If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.

If you need additional help, please state your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.

Please let me know how things turn out for you.
 
 
xviii-dick
Posts: 1
Registered: ‎03-15-2008

Re: Connects, but no wireless connection

[ Edited ]

My HP laptop with Vista has a wireless connection with my Linksys WRT54GSv7; however, I can't get my Dell XP with a Linksys wireless USB Adapter connected via wireless. I can connect via hard wire through the router. My computer indicates that I have an excellent signal from the router, but when I try to open a browser the screen says it cannot locate the server and I must not be connected to the internet. Can you please offer some advise? Thank you Charles Shurtleff

(Mod Note: Removed Email address.)



Message Edited by daikunzeon on 03-15-2008 06:54 AM
toomanydonuts
Posts: 6,365
Registered: ‎09-16-2006

Re: Connects, but no connection using router

In the non-working computer, temporarily turn off your software firewall, including Windows Firewall, and see if that helps.
 
If you are using WPA2 ( = WPA with AES) encryption, note that Windows XP requires a patch to run WPA2. Go to Microsoft Knowledge base, article ID=917021 and it will direct you to the patch.
Sadly, the patch is not part of the automatic Windows XP updates, so lots of people are missing the patch.
 
If the above does not fix the problem, download and install the latest driver for your wireless adapter.
 
If you still have trouble, do the following:

Give your network a unique SSID. Do not use "linksys". If you are using "linksys" you may be trying to connect to your neighbor's router. Also set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal.

Poor wireless connections are often caused by radio interference from other 2.4 GHz devices. This includes wireless phones, wireless baby monitors, microwave ovens, wireless mice and keyboards, wireless speakers, and your neighbor's wireless network. In rare cases, Bluetooth devices can interfere. Even some 5+ GHz phones also use the 2.4 Ghz band. Unplug these devices, and see if that corrects your problem.

In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4.

Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.

Also, in the computer, go to your wireless software, and go to "Preferred Networks" (sometimes called "Profiles" ). There are probably a few networks listed. Delete any network named "linksys". Also delete any network that you do not recognize, or that you no longer use.  Also, delete your current network (this will clear any old settings).   Reboot computer.  Return to "Preferred Networks" and re-enter your current network info (SSID, encryption (if any), and key (if any) ). Then select your current network and make it your default network, and set it to automatic login. You may need to go to "settings" to do this, or you may need to right click on your network and select "Properties" or "settings".  Reboot computer.  You should connect automatically.

Some users have reported improved wireless performance by switching to WPA encryption.

If you continue to have problems, try the following:

For wireless g routers, try setting the "Transmission Rate" to 54 Mbps.

If you still have trouble, download and install the latest firmware for your router. After a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.

Hope this helps.
 
 
Master860
Posts: 1
Registered: ‎03-16-2008

Re: Connects, but no connection using router

Hey thank you for buying a linksys router litsen you need to reset the modom not the router is that the router is trying to get a ip from ur cable box but the cable modom already have another ip the cable modem needs to be reset so the linksys wireless router connects i hope this works for u it will im 100% sure :smileyhappy:
mruglio
Posts: 1
Registered: ‎03-22-2008

Re: Connects, but no connection using router



troymess wrote:
Hello,

I recently bought a Linksys Wireless-G Router, model WRT54GS V.7 (the one with the speed booster). Anyways, I've had plenty of experience with routers, but I recently moved and my cable/cable-internet/phone provider gave me a different modem. It's a Touchstone Telephony Modem by Arris Model: TM502G. I have a cable connection using it.

The problem is when I connect directly to the modem I recieve great connections speeds. When I plug in the router correctly, I can connect to the router wirelessly and directly plugged in, however, there is no connectivity. For example, the computer will say it's connected to the router, but no internet pages will load. Also, all status lights are completely lit on the Router as if to say that it's working.

I've used the EasyLink Advisor CD-ROM that came with the disc and it said the same thing. It can connect to the router, but there is no connectivity. However, I can still connect flawlessly WITHOUT the router straight to the modem.

I've also tried calling support and after sitting on hold for over 30 minutes I was finally connected to someone and was hung up on after I asked them to hold on while I connected a cable they were asking me to connect. I'm not calling again if that's going to happen.

Any help with this matter would be greatly appreciated. I'm going nuts without my wireless.

P.S. My internet provider is Armstrong Cable Services, I don't know if that will help.


I had to buy a new DSL Modem, now I cannot connect my laptop via my WRT54Gs router. I am also having a problem getting the web page for my modem.
Photoguy77
Posts: 1
Registered: ‎03-26-2008

Re: Connects, but no connection using router

[ Edited ]

I have always been a fan of Linksys products...but this model didnt even come with a drivers disk! And when I tried to download the firmware from the Linksys site, in was in a .bin format, which ironically any of the programs that i use to open .bin or .iso files didnt recognize . Product only came with that Easylink Advisor CD, which didnt help at all. Very disappointed. Im A+ certified through microsoft, and cant even get this product to work, cause i cant find drivers anywhere.

 

 

 

 

 

 

 

 

 

 

 

(Mod Note: Edited for guideline compliance. Thanks!)

 

 



Message Edited by Maximus on 03-26-2008 06:03 PM
toomanydonuts
Posts: 6,365
Registered: ‎09-16-2006

Re: Connects, but no connection using router

[ Edited ]
To Photoguy77 ---
 
Your WRT54GS does not use a driver.  Your router has built in firmware.
 
The .bin file does not need to be "unzipped".  It is an image file of the router's firmware.   The file is directly read into the router's flash memory.   The .bin file is used "as is".
 
Since you are A+ certified, I would suggest that you use the router's built in setup pages rather than EasyLink Advisor.   Point your browser to 192.168.1.1  and setup your router manually.   In some cases, the router will work at factory default settings.  In other cases, only a few setting changes are need.  The most likely settings to need changing are:
 
Internet connection type
SSID
wireless encryption method
wireless encryption password


Message Edited by toomanydonuts on 03-27-2008 03:28 AM
sinnerforgivn
Posts: 1
Registered: ‎03-29-2008

Re: Connects, but no connection using router

I cannot get a connection...went through all the steps that you stated. In the DOS window I got a reply from 192.168.1.1, telling me that my packets sent and received were both 4 and I had o lost (0% loss). My firmware version is 1.05.2, Sept. '05. I tried reflashing the firmware but it won't let me connect and download (says that my router isn't recognized as a linksys router). I'm using a WRT54GS router. I can connect to the internet perfectly when I use a direct line from the back of the cable modem into my CPU. When I plug the cable modem line into the back of the router and the router cable into my CPU all lights are lit, but no connection. Any help would be appreciated. I'm using Time Warner Cable as my provider, cable modem model: U10C018. Thank you.
Esben
Posts: 1
Registered: ‎04-01-2008

Re: Connects, but no connection using router



toomanydonuts wrote:
Your TM502G modem appears to be a standard cable modem  (i.e. it is not a modem-router).  Therefore your WRT54GS should work at its factory default settings.  You need to reset the router to factory defaults.
 
To reset your router to factory defaults, use the following procedure:

1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.

If you get this far without problems, power down the router.  Using an ethernet cable, connect the ethernet port on your modem to the "Internet" port on the WRT54GS.  Power up the modem and allow it to fully boot (1-5 minutes).  Power up the WRT54GS and allow it to fully boot (1-2 minutes).  Power up your computer.  Now try to connect to the Internet.  If you still have trouble, in your computer, temporarily turn off your software firewall.  If you still have trouble, verify that your ethernet card is set to "Obtain an IP address automatically"  and  "Obtain a DNS address automatically".  After you get the router working, you can go back into the router and manually adjust the settings, if needed.
 
If you cannot get "Reply from ..." in step 9 above, your router is dead.

If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.

If you need additional help, please state your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.

Please let me know how things turn out for you.
 
 



I have exactly the same problems and believe I am an experianced user also. I have tried all of the above, multiple times even, still no connection for my router. As this is my 2nd WRT54GS with this problem (first one returned to seller) there seem to be a general collision of some kind... Any advice before I return this one also?