05-31-2007 12:30 PM
06-01-2007 03:32 AM
03-15-2008 06:47 AM - last edited on 03-15-2008 06:54 AM by daikunzeon
My HP laptop with Vista has a wireless connection with my Linksys WRT54GSv7; however, I can't get my Dell XP with a Linksys wireless USB Adapter connected via wireless. I can connect via hard wire through the router. My computer indicates that I have an excellent signal from the router, but when I try to open a browser the screen says it cannot locate the server and I must not be connected to the internet. Can you please offer some advise? Thank you Charles Shurtleff
(Mod Note: Removed Email address.)
03-15-2008 10:45 PM
03-16-2008 08:10 PM
03-22-2008 02:22 PM
I recently bought a Linksys Wireless-G Router, model WRT54GS V.7 (the one with the speed booster). Anyways, I've had plenty of experience with routers, but I recently moved and my cable/cable-internet/phone provider gave me a different modem. It's a Touchstone Telephony Modem by Arris Model: TM502G. I have a cable connection using it.
The problem is when I connect directly to the modem I recieve great connections speeds. When I plug in the router correctly, I can connect to the router wirelessly and directly plugged in, however, there is no connectivity. For example, the computer will say it's connected to the router, but no internet pages will load. Also, all status lights are completely lit on the Router as if to say that it's working.
I've used the EasyLink Advisor CD-ROM that came with the disc and it said the same thing. It can connect to the router, but there is no connectivity. However, I can still connect flawlessly WITHOUT the router straight to the modem.
I've also tried calling support and after sitting on hold for over 30 minutes I was finally connected to someone and was hung up on after I asked them to hold on while I connected a cable they were asking me to connect. I'm not calling again if that's going to happen.
Any help with this matter would be greatly appreciated. I'm going nuts without my wireless.
P.S. My internet provider is Armstrong Cable Services, I don't know if that will help.
03-26-2008 04:31 PM - last edited on 03-26-2008 06:03 PM by Maximus
I have always been a fan of Linksys products...but this model didnt even come with a drivers disk! And when I tried to download the firmware from the Linksys site, in was in a .bin format, which ironically any of the programs that i use to open .bin or .iso files didnt recognize . Product only came with that Easylink Advisor CD, which didnt help at all. Very disappointed. Im A+ certified through microsoft, and cant even get this product to work, cause i cant find drivers anywhere.
(Mod Note: Edited for guideline compliance. Thanks!)
03-27-2008 01:22 AM - edited 03-27-2008 01:28 AM
03-29-2008 02:37 PM
04-01-2008 06:53 AM
toomanydonuts wrote:Your TM502G modem appears to be a standard cable modem (i.e. it is not a modem-router). Therefore your WRT54GS should work at its factory default settings. You need to reset the router to factory defaults.To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, power down the router. Using an ethernet cable, connect the ethernet port on your modem to the "Internet" port on the WRT54GS. Power up the modem and allow it to fully boot (1-5 minutes). Power up the WRT54GS and allow it to fully boot (1-2 minutes). Power up your computer. Now try to connect to the Internet. If you still have trouble, in your computer, temporarily turn off your software firewall. If you still have trouble, verify that your ethernet card is set to "Obtain an IP address automatically" and "Obtain a DNS address automatically". After you get the router working, you can go back into the router and manually adjust the settings, if needed.If you cannot get "Reply from ..." in step 9 above, your router is dead.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
If you need additional help, please state your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
Please let me know how things turn out for you.