04-29-2013 03:20 PM
04-30-2013 09:20 AM
Reset the router back to factory settings and then re-configure for internet connection. Does it happen on wireless connection only or both wired and wireless? Aside from reset, lower the MTU size to 1365 which you can use if you have Cable internet service or 1472 if you have DSL internet provider. Make sure that the wireless settings are configured properly also. I suggest you change the SSID, set the channel to 11 and you can try also 1, 3, 6, or 9. Use also a higher type of security on the router. You can use WPA2 security. But if the router still disconnects, then connect your computer directly to the modem and observe internet connection from there for 24 hours. If the modem is stable with the internet connection then the problem is on the router.
Adjusting the MTU size to fix dropping connection with all computers
What is MTU and How to Change the MTU Size
Top causes of dropping wireless connection on a Linksys router
Troubleshooting wireless connectivity issues with Linksys E-series routers
05-03-2013 01:03 PM
Thanks for your help. I haven't responded because for several days after I restarted the router it was working fine. Today, however, it has been having issues all day.
First of all, let me explain the type of ISP I have. It's a wireless service that comes from a cell tower to an antenna on my roof, then wired to a small modem near my router. I got it the fall and bought the new router in December (I had an old Linksys that the man who installed my system told me was probably slowing down my speed. I had updated its fimware once, before that it had similar issues as this one, but had worked fine for a year or two after I upgraded its firmware.) In September the installer said I was getting a very strong signal from his tower and everything worked fine. Now, the service never slows, it just completely stops randomly, sometimes after a day or two or sometimes several times in an hour.
The problem isn't that I can't connect to the router. Everything I have, iPad, laptop and iMac all get strong signals. But I get a "not connected to the internet" message. Today when it went out once I tried plugging in a laptop directly to the router and it didn't have internet either. I did try disconnecting and reconnecting the modem (from the power), but that didn't help. However, every time I unplug the router and give it 2 minutes before restarting it, I have internet again. Once I only had it for less than a minute before it went out. Usually it will work at least for a couple of hours before failing.
I'm afraid I do not understand most of what you told me to do. I live by myself and in the country so there is seldom anyone else using my signal. I think it is probably either a bad modem or possibly that the firmware needs updating. I cannot find anywhere where give the current recommended firmware, however mine is 2.0.04 build 1. I thought it checked automatically for new firmware but I don't see that now.
Anyway as you can see I'm sort of confused, and a little frustrated also. I would go buy a new one, but I'm not 100% certain that would solve my problem. If you can give me any advice I would appreciate it. Thanks.
05-03-2013 03:22 PM
Right now, what I can suggest is to disconnect your router from the modem and connect your computer directly to the modem via Ethernet cable (means router is not connected to anything). Leave the connection for at least a day and check from time to time if internet is active and no dropping out of connection. It is best to isolate that way so that you will know if the problem you have is just with the router or with the modem and before buying a new router. It is possible also that the problem lies with the modem.
05-03-2013 03:42 PM
I wondered about the modem, but restarting it had no affect like restarting the router did.
But a few minutes ago I got a robo call from my ISP saying the "technical problems I had been experienceing" had been resolved. I never called them about problems because I assumed they were on my end. I don't think that has been the problem over the past month, but it definitely could have been today's problem. So I'll give it a while and see if it's working.
Thanks for your quick answers.