12-29-2010 10:12 AM
In Reply to the Moderator above:
I downloaded the following link from the HP site and it worked. This should work on all computer that are having this trouble connecting.
Only problem I saw with this fix was that, the Network was always trying to "Identify Network" even know it was connected to the router/internet. I couldn't get to come up "home" or "work" network. Even this was true when that computer went and connected to it's home network on a older router. Now I have one more computer to try this on, but I'm doing this remotely I have to now rely on what other people are saying or what can see by doing remote assistance.
I understand how hard it can be to do Tech Support when you're not in front of the computer, as that's what I'm doing for this business. But Cisco should have done better to get these new routers to make sure they are compatable with older computers, and if they where not, then they should have had a fix for it. Insted they are bleming "its not us, its your computer" make sure everything is up-to-date. When the computer is up-to-date it still dose not work.
Just download that fix from the HP site and comment your experience with this issue.
12-29-2010 03:39 PM
ok people, i had same problem with my wifes netbook (acer aspire one)
symptoms: can only conect to guest account or unsecured (no password)
anyways after much reserch and no help from cisco support (sucks....) i came to understanding that it might be network adapters that was not compatable with newer routers. in my case i have atheros AR 5007EG.
so i did a search on it and found that people with other laptops, were able to update drivers and fix the problem. however acer does not have new driver for atheros wlan adapter.
so i found driver for toshiba, using same ar500eg wlan card here:
now atheros driver is inside of toshiba driver package so it will not run on your acer/etc just by pressing setup. but you can extract it to selected location (make folder first) and then navigate to the folder. it will have another folder inside called XPDrv
that is atheros driver for AR5007EG regardless of computer you are using. version 7.7 or something like that.
after i updated the driver acer connetc to my E3000 without any problems
hope this help to someone as i spen whole day trying to figure this out
here is step by step:
download file: "atheros-wlan-xp-7704062.zip" from hp site here: http://aps2.toshiba-tro.de/wlan/?page=downloads
(this file is for atheros AR5007EG wlan card running on win XP they have versions for different os as well)
inside the archive you will find this file: "TC00147200G.exe" it is actually another self extracting archive. Double click on it, then select browse and select existing folder where you want to extract the files. press next, then press start. it will extract all the files but will not start setup as you don't have HP.
after it is done navigate to the folder where you extracted the files, there will be folder named XPdrv go inside and execute setup.exe. that will install the driver. restart and you are done
12-30-2010 10:50 AM
I remove the router from my PC and now I tried to reinstall the router but my PC cannot see the router anymore. I have tried several times to no avail. Anyone that has this problem fixed or knows how to fix this problem, pls. help before I return this product.
01-03-2011 06:36 AM
That's about how I'm feeling. Been working for days on the new E1000 to get access other than on "Guest Account".
No on at the store we bought it can help; that is w/o $$$. Chatted on-line and they said problem may be with wireless adapter driver; so to update manually---no luck with that either. Had no problem with our Netgear access!
01-03-2011 06:56 AM - edited 01-03-2011 06:57 AM
This fix (msg #61) worked for my Compaq C762NR laptop with the Atheros AR5007 802.11 b/g adapter, even though this laptop was not listed as one of the supported HP/Compaq laptops. I now have local and internet access via the router. Funny thing is the guest account now only has local access. Go figure.
After fiddling with this problem for nearly a month, I am happy to settle for this since I don't have frequent need for a guest account.
BTW, I also, at essentially the same time, downloaded and installed Microsoft Wireless Router Module which appears under Network Infrastructure Devices in Device Manager. So perhaps that driver has something to do with my success. Don't know why, but this driver was offered to me out of the blue as part of Microsoft Update.
- last edited on
I would like to share my responses to the recent survey I took regarding Linksys technical support. I have developed a work around solution largely through lurking this thread for answers, so I am grateful to all of you who have posted solutions. It is a very long post, so I apologize in advance, but I consider the current resolution to the issue to be most unsatisfactory.
(Mod note: Edited for guideline compliance.)
01-03-2011 09:22 AM
I want to highlight the fact that the individual technicians with whom I spoke were not in any way responsible for my poor experience with technical support. They were polite and courteous in all of my interactions with them. They were knowledgeable in applying their training to troubleshoot the issue I was having with connecting my devices to my router using wireless functionality.
The problem, however, is that their training, through no fault of their own, is limited to a very small set of issues and solutions. In both of my interactions the technicians were clearly reading from a script to follow a step-by-step method for fixing my problem. I'm sure this works to make things easier on the technicians and streamlines the process, but for me the consumer, it doesn't really simplify anything to present the same information over an over again in multiple chat sessions. In addition, when trying to explain the problem that I was having, I didn't feel as though either technician really "heard" my problem so much as they went down a list of diagnostic checkmarks to come up with a solution.
As stated, my problem was with connecting additional computers to an E2000 wireless router. The router worked fine connecting via ethernet and wirelessly with a brand new laptop. My other roommate has a laptop that is no more than 2 years old, however, and it was impossible for him to connect using wireless. Each technician tried several steps with me altering the laptop settings and configuring the router differently, none of which actually worked. The conclusion, ultimately was that it was "my" problem because the laptop would not connect because of out of date drivers. I was told there was nothing wrong with my router and to contact my laptop manufacturer for further help in finding the drivers for my computer, which is corporate code for, "We're not liable, take your problem else ware". I couldn't even find a free phone number listed in the product documentation or your website. I double and triple checked the drivers, and to my knowledge, the latest versions of the network adapter drivers are installed.
I found the eventual solution to the problem in the USER FORUMS, because many people have had the same problem! Apparently, the common theme is that Linksys E-series routers cannot connect to "older" (when did 2 years old become ancient?) network adapters manufactured by Atheros. The "solution" I discovered was really just a workaround to use a newer external USB adapter on the laptop having problems. The fact that I had to scour the internet for solutions for a product I just bought last week is laughable. The fact that the eventual solution was from someone who gets paid nothing and was equally duped into buying your router is hysterical.
The real burner is that I'm sure Linksys is aware of this issue, but will accept no fault for making a router incompatible with some (slightly) older laptop adapters. It should be their responsibility to make a product compatible with existing technology. It's not like the laptop was running on Windows 95, it had Vista installed and was only 2 years old. Either make it compatible or clearly denote the compatibility limitations on the box.
The thing is, I'm very computer-literate. I have set up several routers before, and am knowledgeable enough to understand many of the advanced options like port forwarding and creating static IPs. I shudder to think what someone older or less computer literate would do when faced with this kind of shoddy support service. My guess is that they would return your product and buy from another company. It is what I almost did if not for the sunk-cost of the tremendous amount of time I had to put in to find a solution. You may have gotten this sale out of me, but typically when your customers feel scammed & cheated out of their money, you won't be getting any more of it in the future. Angry customers are also much more likely to denounce a brand than satisfied customers are to unwaveringly endorse a particular brand.
Perhaps you don't deem it cost-effective to offer more extensive support options, but you might be severely underestimating the negative impact of bad customer experiences. Personally, if any one of the people I know consult me about what kind of networking equipment to get, I plan on sharing my negative experience with them and the lack of a real solution thus far.
I may only be one customer, but I have a network of friends and family who will at some point or another be potential customers and my valued opinion might push them in the direction of another company. If you don't improve your efforts this effect could be multiplied by the number of other people who have had similar issues, and you could have a real problem on your hands. I hope you elect to improve your efforts, as I have enjoyed your products in the past and would like to remain a loyal customer, but that prospect is in serious limbo at the moment.
01-09-2011 03:48 AM
Check in Device Manager and see if you have an Atheros network adapter in your problem computer. If so, try the suggested solution in message #61.