E2000 - How to open Cisco connect after a password change?

[DK115]

When I try to open Cisco Connect I got a message like: unable to connect because pwd was changed. I did change the pwd at first set-up ...(As I think you should do ...) 

Is there a way to open Cisco connect without a complete reset of the router?

And this "feature" of unable to open Cisco connect after pwd change looks to stupid to be true ...

[gv]

There is no way to recover the password. You have to reset the router. Otherwise the whole password would be pretty useless.

[DK115]

I know the new password, of course! ... but not the old one, there is no revert back to an old password and then connect with Cisco Connect? Or reset is the only solution.

You do a set-up an intial set-up, but not everything in the first go, you do a change of the default password to an own new password, and suddenly you find yourself in a position that you can not connect anymore with Cisco connect because you changed the password and can not complete your set-up without do a compete reset....

So you either stuck to an default password or you have to do the complete set-up in one go ... there has to be another way,

(Mod note: Edited for forum compliance.)

[DK115]

Decided to go for a reset ...

Did make a back-up of my settings ...

Did then the back to factory default from the web admin pages.

Then the mess began. After a reset, trying to start up the cd form Cisco. No connections. Looked at my Ip address and to my suprise did the resetted router still gives a ip address in the range form before the factory reset. So it looks like a factory reset is not a factory reset at all, since the DHCP server was not resetted. Strange ...

Anyway, give my laptop a manual ip address in the 192.168.1.x range since I expected to have my router tho have 192.168.1.1. After several attempts .. stil no connection with Cisco Connect ... ?!?! Do not know why ... did another reset by holiding the reset button for 30 secondes. No success either, still no reset of te DHCP server .... so no connection with Cisco connetc and so impossible to switch off my guest network ... and/or my number of allowed connections and/or the quest password through this Cisco connect ....

Could make a connection with the admi pages on 192.168.1.1. Did put back the back settings.and back to where I was.

HOW IN THE HELL DO I DISABLE THE GUEST NETWORK????

[gv]

You should not mix configurations of Cisco Connect with changes in the web interface or vice versa. Either always use Cisco connect or always use the web interface. Currently, however, you can only configure the guest network through Cisco Connect. Thus, you can only use Cisco Connect if you need the guest network. You must not make changes with the web interface if you use Cisco Connect.

[jimbob]

My solution. 

I also set up using Cisco Connect on my Mac. Then found that making changes on the Web interface made the management interface (Cisco Connect) fail. Searched the other comments on this blog, found that the issue is with the SETTINGS.XML file.

DO NOT TRY THIS UNLESS YOU ARE VERY COMFORTABLE ALTERING PROGRAM FILES!!!

In the Mac it is found by 1> highlight "Cisco Connect.app" in the applications folder. 2> CTRL-Click to open menu - choose "Show Package Contents" 3> Navigate Contents - Resources - Cache - Settings to "Settings.xml" 4> save a copy of the file as "settings.old" 5> open file and adjust data so that it reflects your changes, change as little as possible, (Probably onlyWirelessSSID if you changed the wireless name, and the passwords if you changed them on the web menu. Dont forget to leave the quotes on each entry) Then save the file. 6> try the program. Make adjustments as necessary. (You might need to make several attempts at this, if all else fails, revert the "settings.old" file back to "settings.xml").

Similar file exists in Windows.

Good Luck.

Again - do not try this if you are a computer newbie!

JimBob

[DK115]

JimBob,

Tried the solution. Found the file and changed SSID, and password(s). Still with starting Cisco connect I got the message "Advanced setings are changed. Can no longer use Cisco connect." Any ideas?

gv,

"You should not mix configurations of Cisco Connect with changes in the web interface or vice versa. Either always use Cisco connect or always use the web interface. Currently, however, you can only configure the guest network through Cisco Connect. Thus, you can only use Cisco Connect if you need the guest network. You must not make changes with the web interface if you use Cisco Connect."

Why should not mix it up? And why is this not described in manuals? And what to do if you already did use the webpages and still want to changes settings you only can change with Cisco Connect. It still looks to stupid to be true ...

[jimbob]

Someone pointed out that you need to have the router set on the "Wi-Fi Protected Setup" and not manual under "Wireless". Both passwords and SSIDs need to be the same, maybe the modes too. Make changes using manual if you want but come back and click the "Wi-Fi protected setup" after you are through making changes.

Then check the settings file and see if it will go.

Good Luck!

JimBob

[DK115]

OK, i have found the answer thanks to a chat with the helpdesk:

- The Passphrase and the admin password must be the same (At least that was told)

- Then remove the Cisco Connect software from your PC

- Download it here and reinstall it

- Make sure the wifi settings are controlled by Windows

- Install the software and violá, the original set-up pages appear

- Disabled the guest network ...

[DK115]

 Work around were a simple Parental & Guest network setting tab in the admin pages looks much simpler ... new release of the software?!