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ka1167
Posts: 4
Registered: ‎02-26-2012
Accepted Solution

E2500. Cisco Connect. Threre is an important update for your router.......

But there isn't.......or it doesn't work for some reason and you keep getting the same screen over and over again prompting you to install an update.

 

Tech. Support knows about the problem but has no information on when.....or IF.....it will be fixed.

 

If you are having this problem, please call and let them know:

1-800-326-7114

 

The present work-around is to select the bullet beside "Notify me later......."

 

 

castor
Posts: 3,376
Registered: ‎09-07-2006

Re: E2500. Cisco Connect. Threre is an important update for your router.......

Well, in this case try un-installing the Cisco Connect from the computer. Here is the link to uninstall Cisco Connect from your computer:  http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=9bc5abea4f64416c98131709c07329cb_21471.xml&pid=80&...

 

Then reset the router. Steps to reset the router:

Push the reset button on router for 30 seconds, turn off the router wait for 30 seconds and then power it on. Power light should blink when you perform the reset process.

 

After the reset the download the latest Cisco Connect Software from the Linksys/Cisco website (homesupport.cisco.com) and install the router once again through the downloaded Cisco Connect.

 

Here is the for setting up the Linksys Wireless-N Router using Cisco Connect : http://www6.nohold.net/Cisco2/ukp.aspx?pid=93&login=1&vw=1&app=search&articleid=22732&userrole=Links...

ka1167
Posts: 4
Registered: ‎02-26-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......


castor wrote:

Well, in this case try un-installing the Cisco Connect from the computer.

--------------------------------------------

Not meaning any disrespect but I don't think I'll be trying things suggested by someone  I don't know AND that are contained on a web site that I don't recognize.  (This is likely MY problem and not yours).

 

Cisco suggested that....minus the uninstall, and it didn't help.

 

Why would a "standard" Add/remove software not be sufficient ??

 

Since this really isn't causing my any problem in my normal daily useage, I think I'll wait a while for an answer from Cisco.

 

Do you actually have any evidence that whatever caused this in the first place won't just re-occur after a cleanout and re-install ??  (Like maybe a problem with the server that hosts the updates ??)

 

 

 

 

rcurrier93
Posts: 10
Registered: ‎02-28-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

I am also experiencing the same exact problem. "There is an important update for your router" I have also noticed that my internet speed has slowed. Possibly related? Waiting for word from Cisco.

castor
Posts: 3,376
Registered: ‎09-07-2006

Re: E2500. Cisco Connect. Threre is an important update for your router.......

The only possible way to avoid the notifications is to click on “Remind me the next time I run Cisco Connect”.

mumpie
Posts: 11
Registered: ‎02-21-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

I had the same problem.  It was resolved early last week.

 

It is a problem in the Cisco database If:

You have latest firmware 1.0.04

You have the latest Cisco Connect software CiscoConnect.E2500.1.4.11299.0,0

 

When Cisco Connect goes back to the database to see what version of firmware is needed, it gets an indicatoi that you need to do an upgrade.

Try it again, they just fixed the datebase and my Cisco Connect for the E2500 no longer gets into this loop.

rcurrier93
Posts: 10
Registered: ‎02-28-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

Spoiler
Thank You, I will try it.

 

ka1167
Posts: 4
Registered: ‎02-26-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

Indeed it is not a problem for me now either.

 

Cisco said they would notify me if/when it is fixed.

Do you think I should hold my breath ???

:smileywink:

 

dpatton56
Posts: 1
Registered: ‎03-22-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

 
edorlora
Posts: 1
Registered: ‎03-24-2012

Re: E2500. Cisco Connect. Threre is an important update for your router.......

Update for E2500