02-18-2012 05:08 PM
I received my E2500 on February 17:
I installed it as follows:
1. Inserted the CD and followed the instructions.
I have the following labtops at my house:
1 MacBook Air
1 MacBook Pro
1 Dell Inspiron that uses Windows XP
2 Dell XPS 14z running Windows 7
2. When I tried to access the internet wirelessly, the following occurred:
02-18-2012 06:46 PM - edited 02-18-2012 06:47 PM
Make sure you don't post private information such as serial #s and passwords. Only post what we ask for if you feel that it is safe to do so.
What kind of security are you using (WEP/WPA/WPA2?) Make sure you double-check that you entered in the password correctly.
BTW: The linksys network isn't yours so I would avoid using it.
Also, is this the first router you've installed with that SSID?
02-21-2012 06:24 PM
yes, Cisco connect is telling me, and there is no more information but that. no numbers/description of update. as soon as I complete one, tells me there is another, in the same language.
02-21-2012 09:20 PM
I am having the exact same problem with Cisco Connect continually trying to install and important update to the router. The firmware version never changes. It is already at the latest.
Two incidents have been opened via Chat
For now I am just ignoring the warning about new software unti:
"From here, we need further investigate this, John. I will be forwarding this case to our senior team and they will be the one assisting you from here, okay?"
I hear from their senior team.
I have already done a bunch of the troubleshooting of this and the two Chat session transcripts should provide a good start towards resolving the issue.
When I hear back from the Cisco senior team, I'll post the response here.