01-09-2012 02:50 PM - edited 01-09-2012 02:50 PM
Does your computer connect to the internet if you connect it directly to your modem? If so, a quick fix for this might be (if you have a broadband cable modem), go into your router settings and clone your PC MAC address in the router. If you 've already done that, then there's another problem somewhere. Broadband cable modems like to see the same MAC address whether you're using a PC or a router, that's why you would clone your PC MAC address in the router settings.
More information would be helpful, by the way...do you have broadband cable ISP or DSL, for example? What have you tried so far? Have you gone through the router settings and configured it? Do you get a connection to the internet if your computer is connected directly to the modem? And so on *smile*, just to get a feel for what you've already done, and what your configuration is.
01-09-2012 04:11 PM
Well, downloading the User Guide from Linksys Support would be helpful then. Generally, you go into the web GUI (http://192.168.1.1 on your browser), and go into "Setup". The E4200 (and probably the E3200 as well, since they're in the same "family") has a tab under "Setup" called "MAC Address Clone". Go there, and click on "Enabled" to enable MAC address cloning, and then click on the button "Clone MY PC's MAC".
At that point, you'll most likely need to reset your cable modem and router. Then what has worked for me is to go into the router Status page and click on "Release IP address" a couple of times, then "Renew IP address" a couple of times.
This should help you. You can see on the "Status" page if you've got an "Internet IP Address" yet after you've done the above.
01-09-2012 05:49 PM
After re-reading the instructions I gave you, I think that I made a mistake. You do have to reset your modem, but now that I think about it, if you reset your router as well, you'll have to reconfigure it, as well as recloning it. You should just power-cycle your router after cloning your MAC address, not reset it, sorry to have set that, I have reset on the brain I think *smile*.
So chance are, if you followed my instructions, including resetting your router, you'll have to re-enter your settings, and re-clone your PC's MAC address.
Really sorry about that...but this time just reset the modem, and power-cycle the router. That way your PC's MAC address will stay in the router.
01-11-2012 10:52 PM
Wait, before you take it back. Try these troubleshooting steps.
First method is without using the setup CD,
Second method is using the setup CD.