12-29-2012 05:52 AM
I bought the EA6500 yesterday and tried setting it up with the CD that came with it and it tells me ( YOUR COMPUTER DOES NOT HAVE NETWORKING CAPABILITY ) and will not install. I have the capability for networking because I have a network. I was able to set the router up but not with the software on the CD. I have tried a number of times and still get the same message and when I click on view details this is what I get
(Error code: 0x82BF0106
Error description: This computer does not have any network adapters.
Model name: EA6500
Model description: unknown
Serial number: unknown
Firmware version: unknown
Operating system: Windows XP SP 3
Software version: 2.0.12254.2
Connection type (WAN): unknown
IP address (LAN): unknown
IP address (WAN): unknown
Computer IP address: unknown)
I have a network adapter and it works just fine. Anyone else out there having this problem? Any idea's on how to fix this problem. Thanks in advance for any help
12-29-2012 06:25 AM
Have you tried resetting the router after you were first prompted with the error message? The computer, that you used to run the setup cd with, is it a wireless or a wired computer? If it’s wireless, have you tried hardwiring it to the router and tried running the setup again? You could also try downloading the setup software from the website and use that one.
12-29-2012 07:12 AM
12-29-2012 08:39 AM - edited 12-29-2012 08:41 AM
What's the O.S of computer that you used when tried to set up the router? Is your Internet Service Provider Cable or DSL? Can also tell us what's the brand of your modem.
12-29-2012 10:05 AM
12-29-2012 10:54 AM
Indeed the problem that you have is not usual. You did mentioned in your previous post that you've used your wife's laptop but you got the problem,right? Is your wife's laptop also on windows xp?
12-29-2012 11:53 AM
Oh so the two computer's you've tried so far are both desktop,right? Before yon run the set -up cd of the router,did you check the ip address of the pc wired to it? We wanna make sure that the computer attached to the router has a valid ip address.
12-29-2012 02:44 PM - edited 12-29-2012 02:45 PM
As far as I recall EA6500 has no issues regarding installing it on a windows xp OS but for the sake of isolating the problem I would suggest that you borrow computer/laptop that runs either win7 or vista so we can check if that same error will occur.