02-09-2013 07:26 PM
This issue seems to happen about once every week or so. I get the router settings all configured and I'm able to access it from Cloud Connect and from the APP on my smartphone. After about a week, it's no longer accessible from cloudconnect, I can access it from my smartphone, but it shows that there are no devices connected (when they are actually connected). The screen for cloudconnect will come up after I sign in, but it just has the circling dots in the center of the screen saying "waiting" and it will do this until I close out explorer. The only way I've found to resolve this is to reset the router and set everything from scratch. Any ideas? Thanks.
02-09-2013 09:26 PM
Check on the firmware on the router and update it. Reset the router manually through the reset button then reconfigure it, http://homekb.cisco.com/Cisco2/ukp.aspx?vw=1&docid=2b4150ad548347ce8a451b1170f36e47_How_to_manually_...
02-10-2013 07:28 PM
I've had my EA6500 for about three weeks. Having read most of the threads on this forum regarding the EA6500 before I purchased it, I don't use Cloud Connect but login locally. I haven't had a problem yet. Yes, Cloud Connect would be nice if it worked without problems but I don't need the headaches.
02-10-2013 08:15 PM