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ronaldwidha
Posts: 2
Registered: ‎10-09-2012
Accepted Solution

EA6500 can't connect to Router after Time Machine

Just got an EA6500 - updated to the latest available firmware.

I've attached 2 x WD NAS and 1 x WD via USB to the unit.

 

Everytime AFTER I finished running Time Machine on the MacBookPro (writing to one of the WD NAS), I can no longer login to the router neither from the local IP address nor the cisco cloud connect. The error message that I get (loosely phrased) is: can't connect to Router. Please ensure the router is connected to the internet.

 

At this point, all the devices connected to the router (both wired and wireless) still can access the Internet perfectly. Only the router console is no longer reachable.

 

Anyone else are having the issue?

Any ideas on how to resolve it?

 

 

opheliaimmortal23
Posts: 1,644
Registered: ‎05-04-2012

Re: EA6500 can't connect to Router after Time Machine

Is your macbook pro running on mountain lion? Try another computer and see if it is just the same.

ronaldwidha
Posts: 2
Registered: ‎10-09-2012

Re: EA6500 can't connect to Router after Time Machine

Contacted Cisco support and the person advised me to do a factory reset (eventhough the router is brand new with no customization!!). Regardless, it now works properly. Cisco Cloud Connect still works before, during and after a Time Machine session.

 

"When in doubt, try turning the electricity grid off and on"