03-27-2013 06:14 AM
Help. We have had our router (N750) for about 2 months. It was not easy to get it hooked up but we were able to through our phone provider. My husband and I both have ipads. We initially entered our password and did not have any problems connecting to the router. Now, all of the sudden, we are having to enter our password every time and takes about 10-15 times to enter our passphrase to get connected. It is quite annoying to have to reenter the complicated password every time. Any suggestions on what we should do? We are not happy!
03-27-2013 09:08 AM
Aside from the ipads, do you have other wireless devices (laptops,phones etc)? If yes, are you also experiencing this type of issue? What is the iOS version of your ipads? I am not sure with iPads but check if you have a wifi policy and set it to never. You may also reset network settings and see if that would help.
Title: Resetting the network settings of your iPad®
Article ID: 25376
03-27-2013 12:51 PM
No, it is just on the ipad and iphone. The laptop is not having any issues. We have to keep logging in the passphrase and it takes multiple times. I know we are typing it in correctly. Maybe updating the firmware? We are scared that we will lose connectivity. It is iOS 6.1.3.
03-27-2013 02:07 PM - edited 03-27-2013 02:07 PM