04-30-2012 06:43 PM - edited 04-30-2012 06:47 PM
I purchased the E4200v1 last June. It worked great up until December 2011. Finally, I had to replace it in February 2012. The replacement has the same issue happening now. It's like the stupid thing wears out after a few months. Online reviews say this has been a recurring issue for other users as well.
Those issues are not so easy do describe. However, the end result is that after a number of weeks/months operating at full capacity the device ends up not being able to transmit above 18Mbp/s to any device. In fact, it sends more than 57% of its packets at 1Mbp/s. "Soft resets" and "hard resets" do not resolve the matter. A hard reset will keep the device functioning at 140Mbp/s for about 10 minutes. After that, the next three hours are floating at 18Mbp/s. Finally, it just stops working. Factory default settings do not help, either.
This occurs on both 2.4GHZ and 5GHZ. Also, wired computers cannot access the administration page when it finally locks up. Everything gets a 192.168.1.1 Bad Request error. The LAN and WAN go down until the next reset is accomplished. This occurred on my original and my replacement E4200v1 hunks of junk.
I find it particularly troubling that the Indian support team could not direct me to an agent to assist in a very simple request. I would like to obtain a different router such as the E4200v2 which by all accounts FIXES these problems with different hardware. I am willing to pay a minor upgrade fee.
However, causing another delay to "discuss" my problem with actual "corporate" people on what to do to "fix" it is unworthy of such a previously great company. You are doing NOTHING MORE than running out the last month of my warranty.
Provide me with a working product that can handle what your product documentation has always asserted.
Has anyone else had this issue with Linksys being a complete horror show with support?
04-30-2012 07:22 PM
I ad my router replace before it was already almost out of warranty . When I got the device and asked help to set it up they gave me a one time support .
04-30-2012 08:02 PM
I'm afraid of a "one-time" help offer, though. Others have had this issue and this has happened on two routers for me now. What's to say that it won't happen again in a couple of months after the warranty has expired?
I'll either be lucky with the third time's a charm or I'll be SOL with a crap router the necessity of spending $150 or so yet again.
I'd rather pay them half of that now and get something that will work in a few months without having to waste 2 hours of my time with tech support in one day without further resolutions.
05-01-2012 07:05 PM
I completely understand your concern. However, nowhere in your post you mentioned about the Firmware version of the router. The latest firmware of the router is 220.127.116.11. Please ensure that you the latest FW on your router. If you already have the latest firmware and the issue stilll persist, then there is a possiblity of hardware issue.