Reinstalling Cisco Connect after firmware upgrade [ Edited ]

[TheGun]

Well said somms. It seems that some ppl and some corporations just don't get it.

The more that I think on this subject - the more furious I am. I cannot believe the corporate arrogance that spawned such a hideous intrusion into a product that I bought in good faith.

These people are not our friends. This is a big arrogant corporation hell-bent on acquiring data - any data - on its customers.

I have decided that since I can't install open source firmware on my EA4500 (dd-wrt or tomato), that I will be returning my router to the vendor that I purchased it from. I purchased it about 2 weeks ago and although I have owned Linksys gear in the past - this was my first purely Cisco purchase.

I am just not comfortable using the router; even with the 2.0.37 firmware - how do we know that 2.0.37 doesn't have holes in it that Cisco can use to collect the data they desperately want from their customers? I am not a conspiracy type guy - but this whole thing stinks - I have yet to see an apology from Cisco; so I will just vote with my wallet and advise others to do the same.

All I can say is that I am disgusted by this whole experience. I will never purchase a Cisco product again and will advise those people and businesses that I deal with not to deal with Cisco - this is a corporation with no conscience and not even a sniff of a clue - why would they alienate and attempt to steal user data from honest customers?

Thanks Cisco (or whatever your name is). I will be opting out now.

(Mod note: Edited for forums compliance.)

[Rabbi10]

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great_white wrote:

Let me know the actual problem you are facing with the Cisco Connect Cloud (CCC). Otherwise the Cisco Connect Cloud is a free service bundled with the new Linksys Smart Wi-Fi routers (EA2700, EA3500, and EA4500) and the Linksys E4200 v2.  This service allows you to access your router, configure and check your home network instantly from wherever you are.

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 Yes, you definitely work for Cisco and you arrogance is only exceeded by that of Cisco!

I have over 45 years of IT communications experience - a lot of it with Cisco hardware..... and am horrified that any organisation feels that they are justified in forcing this sort of insecure system down the throats of their customers - who they obviously don't vale in the least!

And to add insult to injury, Cisco feel that they have the right to collect customer information? In what parallel universe are you and Cisco living?

I was willing to give Cisco a little slack - maybe it was an honest mistake and they are prepared to apologise and to continue releasing the Classic firmware with updates.

But after your post I think I will just ring up tomorrow and ask for my money back. There are clearly people in Cisco who haven't a clue - and I'm sure never will have - such a pity an organisation which IT professionals held in such high esteem has fallen to such low and despicable tactics.

[Sxooter]

QUOTE:

Let me know the actual problem you are facing with the Cisco Connect Cloud (CCC). Otherwise the Cisco Connect Cloud is a free service bundled with the new Linksys Smart Wi-Fi routers (EA2700, EA3500, and EA4500) and the Linksys E4200 v2.  This service allows you to access your router, configure and check your home network instantly from wherever you are.

ENDQUOTE:

Here are the problems with the cloud connect:

1: Not voluntary, forced on users whether they want it or not.

2: Less secure.  Instead of only being able to access my router settings from inside my own networks, the settings are now crossing the internet.  Did cisco make sure the whole transaction is completely 100% secure?  I don't know because I didn't get to audit their processes.

3: Internal only routers with limited ports open to the internet might be nearly impossible to configure now.

4: Cisco gets to know all my settings.  If my router is set to log into my pppoe account, then my username and password are now passing through your network. woohoo!  Hope nobody ever breaks into your network.

5: If your cloud goes down, I can't configure my own router! 

6: Cisco's terms of use for their cloud state that if I use it for "pornography", you can disconnect my account, and hence my only way of configuring my router.  So, if you decide my taste in erotic films is not to your liking, boom, I can't configure my own router now.

7: hubris.  The fact that no one even bothered to ask if this is what I wanted really grinds my gears.

In short, I am now a former customer.  I've owned plenty of linksys and cisco products through the years.  I work for a large company that's a big customer of yours.  Any input I have on who's networking equipment to by will be to NOT buy from Cisco, since they are not trustworthy.

There, does that explain the problems I have with cloud connect clearly enough?

[chica-dora]

well i don't think they are aiming to get a hold of anyone's confidential data. i read this content they published just right after they pushed the cloud thing: what are the benefits of using cloud

[chica-dora]

here's a link to the downgrade article Rolling back  to the classic router web interface