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ess_stegra
Posts: 2
Registered: ‎02-27-2010
Accepted Solution

Router not connecting to internet.

I can connect to my router both wirelessly and wired, but the router is not seeing the internet. I am using a cable modem with Comcast as my ISP.  When I plug the cable modem directly into my PC (as I am doing to post this message) I access the internet without problem. When I plug the cable into my router, I can not connect to the internet.  With my router cabled to the internet and my PC connected wire3lessly to my router, here are is the output from my diagnostics:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\sgray>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-24-D2-DF-9E-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
   Physical Address. . . . . . . . . : 00-24-D2-DF-9E-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1c34:caaf:2ec6:9ce5%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 27, 2010 1:48:05 PM
   Lease Expires . . . . . . . . . . : Sunday, February 28, 2010 4:40:03 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999314
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-46-23-69-00-1E-33-F7-75-1D

   DNS Servers . . . . . . . . . . . : 68.87.85.102
                                       68.87.69.150
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-33-F7-75-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b456:a41f:9a6e:4fc0%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 75.71.12.18(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.254.0
   Lease Obtained. . . . . . . . . . : Saturday, February 27, 2010 4:40:07 PM
   Lease Expires . . . . . . . . . . : Saturday, February 27, 2010 5:40:07 PM
   Default Gateway . . . . . . . . . : 75.71.12.1
   DHCP Server . . . . . . . . . . . : 68.87.66.13
   DHCPv6 IAID . . . . . . . . . . . : 234888755
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-46-23-69-00-1E-33-F7-75-1D

   DNS Servers . . . . . . . . . . . : 68.87.85.102
                                       68.87.69.150
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.co.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:4b6:1f96:b4b8:f3ed(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::4b6:1f96:b4b8:f3ed%13(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{34ACF225-4239-4274-989A-C35F258144E9}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:4b47:c12::4b47:c12(Preferred)
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 68.87.85.102
                                       68.87.69.150
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\sgray>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-24-D2-DF-9E-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
   Physical Address. . . . . . . . . : 00-24-D2-DF-9E-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1c34:caaf:2ec6:9ce5%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, February 27, 2010 1:48:05 PM
   Lease Expires . . . . . . . . . . : Sunday, February 28, 2010 4:40:03 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999314
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-46-23-69-00-1E-33-F7-75-1D

   DNS Servers . . . . . . . . . . . : 68.87.85.102
                                       68.87.69.150
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.co.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-33-F7-75-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.co.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{34ACF225-4239-4274-989A-C35F258144E9}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\sgray
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\sgray>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 3ms, Average = 1ms

C:\Users\sgray
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\sgray>arp -a

Interface: 192.168.1.101 --- 0xc
  Internet Address      Physical Address      Type
  192.168.1.1           00-16-b6-3f-57-5a     dynamic
  192.168.1.105         00-25-b3-9f-a1-cb     dynamic
  192.168.1.255         ff-ff-ff-ff-ff-ff     static
  224.0.0.22            01-00-5e-00-00-16     static
  224.0.0.252           01-00-5e-00-00-fc     static
  224.0.1.60            01-00-5e-00-01-3c     static
  239.255.255.250       01-00-5e-7f-ff-fa     static
  255.255.255.255       ff-ff-ff-ff-ff-ff     static

C:\Users\sgray>Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\sgray>netsh int ip show dns

Configuration for interface "Wireless Network Connection 2"
    DNS servers configured through DHCP:  None
    Register with which suffix:           Primary only

Configuration for interface "Wireless Network Connection"
    DNS servers configured through DHCP:  68.87.85.102
                                          68.87.69.150
    Register with which suffix:           Primary only

Configuration for interface "Local Area Connection"
    DNS servers configured through DHCP:  68.87.85.102
                                          68.87.69.150
    Register with which suffix:           Primary only

Configuration for interface "Loopback Pseudo-Interface 1"
    Statically Configured DNS Servers:    None
    Register with which suffix:           Primary only


C:\Users\sgray>Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Can you tell me what I have configured incorrectly?

 

Thanks!

ess_stegra
Posts: 2
Registered: ‎02-27-2010

Re: Router not connecting to internet.

Well problem solved! After posting to this forum and receiving no assistance I went to my local Best Buy and asked them to recommend a router that was NOT a Linksys.  I came home, plugged in my new Netgear Wireless-N-300 Router, ran setup and presto!  - I am back on the internet.  Thanks Linksys for forcing me to purchase a better router.