10-09-2008 04:07 PM
A&L HERO* Advanced EDT Setup Information The normal requirement, for A&L HERO EDT, is to have a dial-up modem that is connected and functioning. If high-speed Internet is available, in your area, we can change your EDT connection to a high-speed VPN type configuration in A&L HERO. The connection is dependent on the security settings and if the high-speed connection is via a WAN, hospital network, secure connection or behind an administered firewall. A&L HERO doesn't handle communication directly, but simply issues a command to Windows to activate a network connection called HTNASYNC. The network connection (e.g. HTNASYNC) is usually a dial-up (or VPN) connection to the HTN server. Once a connection is established, the HERO transmission communicates with our server via TCP/IP. The following items must be configured for A&L HERO EDT to function correctly, via VPN Connection.
A. HOSTNAME: HTNINC.COM
B. Specific IP = 188.8.131.52 for htninc.com
C. Type of Connection: Automatic (Standard Windows-to-Windows PPTP VPN)
D. VPN Port(s): 1723 – TCP/UDP & 47 – IP
E. DOMAIN: HTN00
NOTE: PPP / VPN connection IP(s) to allow: 192.168.177.3, 192.168.177.50, 192.168.177.51 HOSTS File (if required): HTNBOX00 192.168.177.3
MAPPING INFORMATION FOR A&L HERO
1) You receive an "Error 718" or "Error 721" message when you try to establish a VPN connection through your Windows Server-based remote access server. http://support.microsoft.com/kb/888201
2) "Error 800" when you try to establish a VPN connection. Generally caused by Norton Internet Security, McAfee, Zone Alarm or some other type of software based firewall application. It can also occur if the Internet connection is not available, or if the connection is being blocked from an outside source (hospital network, server administration, etc…)
3) For basic local LAN/WAN (home/office network) routers (I.e. Belkin, Linksys, SMC, D-Link, etc…) please check the following to ensure a stable EDT connection with A&L HERO* (ONLY ADJUST IF NEEDED/APPLICABLE)
A. Router Firewall/Security blocking VPN traffic (make sure the VPN connections is not blocked)
B. VPN pass-through must be enabled
C. IPSec may need to be enabled
D. UPNP may need to be enabled
E. Configuration of Intrusion Detection (if applicable)
IMPORTANT:Our PPTP VPN connection requires TCP / UDP port 1723 and IP port 47 open for the General Routing Encapsulation (GRE) protocol. We’ve seen numerous issues with LINKSYS WRT54GS routers (and others in the WRT54 model line-up). Some of these routers seem to prevent VPN access or have problems and / or deficiencies with VPN port access. A&L Computer Software Limited does not offer expertise with router/hub configurations. Your hardware technician may need to use port forwarding or some other method to correct problems with VPN access on LINKSYS routers (note: it is possible that the same issue may occur with other types of routers).
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10-10-2008 05:29 PM
10-10-2008 08:06 PM
Thanks for your advise, here is some more info. For you :
The software is already configured. Everything was working fine with an SMC router until it died which I had to replace it with this Linksys one. That was the time trouble started. I was told to do as follows :
VPN port 1723 for TCP
UDP port 47 for IP
VPN Pass through
File transmit Start
Which it has to be done in the router . So far I Found "VPN Pass through" in the router but I don't know where I can set the other 3 requirements and how?
Do you know where?
11-06-2008 01:21 PM
The port forwarding is under the Applications & Gaming then Port Range Forward. The application filed can be anything you want to remind you what the port is for. The start is the beginning range of port numbers. For VPN enter port 1723 to 1723, select both for protocol, the ip address is where you want the incoming VPN packets to be sent to..or rather the IP address of your computer hosting the VPN. Then click on enable to activate it.
Hope this helps with the forwarding part.