My problem began with the firmware update, which I can't complete because I can't find the router's IP address, the router won't reset, and I can't connect to the router's web page in order to update the firmware. Does anyone have an idea of how to help?
Bring up the "command Prompt" in windows type in "ipconfig". this will show your Ip address or check the owners manual unless you changed the IP address for the router it haas a default IP address it assigns to the router.
If you cannot get anything at 192.168.1.1 then perhaps this is not your router's address. Go to "Start" > All Programs > Accessories > Command Prompt. A black DOS box will appear. Type in "ipconfig" (with no quotes), then hit the Enter key. Look at the "Default Gateway". Is it 192.168.1.1 ? Point your browser to the "Default Gateway", then login to your router.
I have decided that my main problem must be my inability to connect to the router. I have tried every idea I have come across, but cannot get my computer to recognize the router. It worked in the past, and then it stopped working, presumably because of a need to update the firmware, and now it will do nothing. The power light blinks, and all the ethernet lights and the internet light are solid constantly.
Have you tried just resetting your router. there is a reset buttom I believe it is on the back of the router, the will change all setting back to default. I had a friend that had the same problem after he upgrading the firmware. He eventually just reset the modem and then had to set it back up like he was hooking it up for the first time
You need to try again to reset the router to factory defaults.
To reset your router to factory defaults, use the following procedure:
1) Power down all computers, the router, and the modem, and unplug them from the wall. 2) Disconnect all wires from the router. 3) Power up the router and allow it to fully boot (1-2 minutes). 4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes). 5) Power down the router. 6) Connect one computer by wire to port 1 on the router (NOT to the internet port). 7) Power up the router and allow it to fully boot (1-2 minutes). 8) Power up the computer (if the computer has a wireless card, make sure it is off). 9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router. 10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.
If you cannot get "Reply from ..." in step 9 above, your router is dead.
If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.