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hpbruce
Posts: 2
Registered: ‎01-25-2010

cant change my router password!!!! help please!!

i cannot change my router password! i dont even know what the current password is ive have reset it twice and went through the whole set up thing and still nothing... when i try to change it, it says successful then goes back to whatever the other password is! im so frustrated can anyone help?
toomanydonuts
Posts: 6,365
Registered: ‎09-16-2006

Re: cant change my router password!!!! help please!!

Please try the following method to reset your router to factory defaults.   If you still have trouble after this, then report back.

 

To reset your router to factory defaults, use the following procedure:

1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.

If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.

If you cannot get "Reply from ..." in step 9 above, your router is likely dead. Report back with this problem

If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt, or you are having problems communicating with your router. Report back with this problem.


If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.

Please let me know how things turn out for you.

gandalf
Posts: 2,771
Registered: ‎09-06-2006

Re: cant change my router password!!!! help please!!

What is the Model no of the Router..? 

Are you trying to change the router password or the wireless key...?

 

Always use the wired computer to do any settings on the router..So,you are trying to say that your router is not saving any settings or it's just the wireless password...?

 

Hard-reset the router for 1 minute,power cycle the router and try again..

Matt Hall
Posts: 51
Registered: ‎01-22-2010

Re: cant change my router password!!!! help please!!

Is this the password to log into the router or the wireless key?
hpbruce
Posts: 2
Registered: ‎01-25-2010

Re: cant change my router password!!!! help please!!

the model # is befw11s4 and ive hard reset it twice and it wont let me change the "router password" any other setting that i try to change works but that one... im trying to make it a secured network but im not really comp savvy and thats the only password that i cant change. i dont even know if that the password that i need to know to use another wireless device on my network when its secured... so i have it unsecure right now just so that i can use other devices on it... i hate computers!
gandalf
Posts: 2,771
Registered: ‎09-06-2006

Re: cant change my router password!!!! help please!!

Hummm...So you are able to change other settings on the router but not the security..If that is the case then,try upgrading the router's firmware...You can download firmware from www.linksys.com/downloads..On the linksys website,Click on Administration tab to upgrade the firmware.