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paganmist
Posts: 3
Registered: ‎06-23-2012

e1200 CONSTANTLY disconnects.

I'm 33, and since the day I set up my very first network, I've used Linksys routers. I've never switched brands because Linksys routers have always been simple to work with. They just worked. 

 

And then I get an e1200 - my first Linksys router by Cisco - and it doesn't just work. In fact, given all of my experience with routers (and it's pretty extensive at this point), nothing I do can keep this router from disconnecting randomly. I've changed channels, I've changed security types, I've upgraded the firmware, done a factory reset, I've changed the MTU not only on the router but on all of the computers in the house...

 

The last router died because my godsons accidentally poured liquid into it. But it worked fine with the exact same set-up. It worked better, in fact. 

 

By the way? I NEVER sign up to websites just to complain. But I did it this time. Because after two months of this (and pointless attempts at getting help from Cisco techs) I've just given up on trying to find any value in this router. 10+ years of using Linksys faithfully, do you understand?

 

My old router from the early 2000s is more reliable than this e1200 router and that's just ABSURD, Cisco. Get your freaking act together and stop wasting people's money. Because all over the internet are people saying that this router does not work. Release a firmware to fix this instead of wasting people's time - this is not our issue, it's yours!

ScarletJamie
Posts: 1,534
Registered: ‎04-22-2012

Re: e1200 CONSTANTLY disconnects.

Is it wired or wireless issue? You said firmware update was done. You already reset and reconfigure the router. I’m thinking this device might be defective.

castor
Posts: 3,376
Registered: ‎09-07-2006

Re: e1200 CONSTANTLY disconnects.

There are many reasons why you experience poor signal or connection. Your slow throughput wireless connection has a relation to the kind of setup that you have in your home or office. So, in order to get the good throughput you need to certain settings. Try to do the following steps:

 

So did you have electronic devices, including microwave ovens, baby monitors, and cordless phones nearer to the router. Since these electronic devices hamper Wi-Fi performance.

 

Here is the link to resolve the problem of poor signals from a wireless router: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=d9a3b1b2039741948a2365b053a93ea8_3759.xml&pid=80&r...

khohhof
Posts: 6
Registered: ‎06-20-2012

Re: e1200 CONSTANTLY disconnects.

Can you be more specific what you mean by disconnects?  Does your laptop or whatever lose its WiFi connection to the router?  (This is what other posters always seem to assume.)  Or is the router disconnecting from the Internet on the WAN side?  Which is hard to tell because the logging sucks on the router, but you could connect your computer with an Ethernet cable to eliminate WiFi from the equation.

 

What type is your Internet connection - DHCP, static IP, or as I suspect, PPPoE?

 

What hardware version E1200, is it an E1200 v2?

 

Does the router connect right back up, but with a different public IP address?

 

BTW, if it's the problem I think, your only hope is probably either to take the router back to the store and buy a different brand, or load DD-WRT on the E1200.

paganmist
Posts: 3
Registered: ‎06-23-2012

Re: e1200 CONSTANTLY disconnects.

[ Edited ]

-accidental repost-

paganmist
Posts: 3
Registered: ‎06-23-2012

Re: e1200 CONSTANTLY disconnects.

I mean that the router disconnects all computers connected to it wirelessly in the house - no matter where the computer is - fairly frequently. The disconnects last for about 30 seconds and then we're connected again. The connection icon in the systray either has a yellow asterisk (no connections available) or a yellow triangle with exclaimation point (connected but no internet). 

 

I'm using Windows 7. But this happens on the other computers too - an XP box, two vista boxes (one laptop, one desktop), an ipad, and a blackberry. None of these devices had a problem connecting to the previous router. 

 

This isn't a problem with my network, nor with my computers. The problem is with this router. Just do a simple google search, and you'll turn up many people with this exact same issue. 

 

e1200 Router randomly disconnects

http://forums.cnet.com/7723-7589_102-552582/require-help-e1200-linksys-router/

 

e1200 Router disconnects

http://forums.techguy.org/networking/1044239-cisco-linksys-e1200-router-problems.html

 

New e1200 Router disconnects

http://homecommunity.cisco.com/t5/Wireless-Routers/Bought-a-new-router-E1200-need-help/td-p/502484

 

Connection keeps "dropping out"

http://www.justanswer.com/computer-networking/68m3d-cisco-linksys-e1200-wireless-n-router-husband-su...

 

e1200 connection dropping

http://www.tomshardware.com/forum/40982-43-router-adapter-wireless-connectivity-dropping-seconds

 

E1200 unreliable

http://homecommunity.cisco.com/t5/Facebook-Support/E1200-Unreliable-internet-connection/td-p/480848

 

So on and so forth. This is a problem with the router. I'm tired of being told that my computers are the problem, when I've got various different platforms and other routers work just fine. "Maybe it's your computer" is a cop-out at this point.

Expert
jlbjlb
Posts: 2,718
Registered: ‎07-07-2012

Re: e1200 CONSTANTLY disconnects.

I'm going to assume you aren't double natting since you say you have a lot of experience setting up routers and modems.

 

Keep in mind, if you google for apple iphone, you'll find a million unhappy threads.......but they've sold about a trillion of them (exaggeration), and the company is worth, well I don't know what it's worth but it's a lot.  :smileyhappy:

ScarletJamie
Posts: 1,534
Registered: ‎04-22-2012

Re: e1200 CONSTANTLY disconnects.


paganmist wrote:

I mean that the router disconnects all computers connected to it wirelessly in the house - no matter where the computer is - fairly frequently. The disconnects last for about 30 seconds and then we're connected again. The connection icon in the systray either has a yellow asterisk (no connections available) or a yellow triangle with exclaimation point (connected but no internet). 

 

I'm using Windows 7. But this happens on the other computers too - an XP box, two vista boxes (one laptop, one desktop), an ipad, and a blackberry. None of these devices had a problem connecting to the previous router. 

 

This isn't a problem with my network, nor with my computers. The problem is with this router. Just do a simple google search, and you'll turn up many people with this exact same issue. 

 

e1200 Router randomly disconnects

http://forums.cnet.com/7723-7589_102-552582/require-help-e1200-linksys-router/

 

e1200 Router disconnects

http://forums.techguy.org/networking/1044239-cisco-linksys-e1200-router-problems.html

 

New e1200 Router disconnects

http://homecommunity.cisco.com/t5/Wireless-Routers/Bought-a-new-router-E1200-need-help/td-p/502484

 

Connection keeps "dropping out"

http://www.justanswer.com/computer-networking/68m3d-cisco-linksys-e1200-wireless-n-router-husband-su...

 

e1200 connection dropping

http://www.tomshardware.com/forum/40982-43-router-adapter-wireless-connectivity-dropping-seconds

 

E1200 unreliable

http://homecommunity.cisco.com/t5/Facebook-Support/E1200-Unreliable-internet-connection/td-p/480848

 

So on and so forth. This is a problem with the router. I'm tired of being told that my computers are the problem, when I've got various different platforms and other routers work just fine. "Maybe it's your computer" is a cop-out at this point.


Yup, I agree it’s a router issue. I suggest having it replace.

 

r_paolomiguel
Posts: 1
Registered: ‎08-10-2012

Re: e1200 CONSTANTLY disconnects.

I'm having the same issue. Were you able to fix it yet? What did you do to fix it? The live chat isn't helping!

 

slacker3343
Posts: 2
Registered: ‎08-10-2012

Re: e1200 CONSTANTLY disconnects.

Ok, your router is disconnecting, and your not happy. This may not be to forum for you. People here generally are cisco crazy and that includes me. I happen to own a E1200 and could not be happier. This problem as someone else has stated screams double NAT. If your not sure what NAT is and I'm sure you do it stands for Network Address Translation. If your have a router from your ISP that provides NAT your need to shut if off. If it was off double check and make sure it w3as not somehow reactivated. Your computers are not necessary to blame here and I understand that. I have setup big cisco routers and linksys routers for years and the E1200 is highly reviewed and award willing. I have left on my NAT server on my qwest router and have had similar issues with my older linksys router the WST54G almost the exact same issue. Some routers will over power that and some won't. If that is not he case simply return the unit and exchange it for another. I would respect your opinion more if you didn't come in here with a bunch of low rent reviews from others instead of returning the product and exchanging it and trying again. You can look up any router on the market and find similar issues with connection or burning out what ever problem you want you can find it 80% of the time it is user error. the other 20 is legitimate manufacturing issues. I have install about 700 or more linksys home routers I have never had a defective one.