07-25-2012 02:52 PM
Hey, i was wondering if someone could help me.
I purchased my router above about 6 months ago, and i am recently having troubles with it, i was using the internet as i normally would, then out of the blue, the router cuts the wireless and wired connections, but the light remained on (cisco logo), so i turned it off and on again (waiting 30 seconds), and it has done the same thing (repeated about 5 times). the light is a solid cisco logo, normally when i turn it off and on again, it would flash the logo for about 10 seconds, then turn to a solid light. so any ideas?
things i have tried:
-Tested my cable modem, this is working fine (wired)
-Tested the wired ports (the lights on the LAN ports do not even turn on and there is no allocated IP address)
-Tried to reset, holding it for 30 seconds and 1 mintue, and leaving it turned off for 30 seconds, again this did not solve it
-Even tried the wizard in the event i was doing something wrong, but with no network connection either wired or wireless, as expected, it did not work.
the ethernet cables used work fine, so does the machines i have tested it with, has anyone else came across this problem?
07-25-2012 03:21 PM
I had a friend who owns a linksys router and encountered the same problem as yours. We tried our own troubleshooting steps and we're able to revived the router. The steps are the following: reset the router for 30seconds (please check if the cisco light will stay on solid or it will blink while you're pressing the reset button), reboot the router for 30seconds, wait for the power light/cisco light to blink twice, reboot the router again for 30seconds, wait for 2-5 minutes for the power/cisco light to get solid then check if you can ping the router.
07-25-2012 04:29 PM
07-25-2012 04:41 PM - edited 07-25-2012 04:43 PM
Thanks for the input guys, but unfortunately, neither of these works, i believe it would still be under warrenty, if i am correct, for 2 years? so worse case, i will get cisco to repair the fault, its a shame because i bought this, as its specs are one of the best on the market, and whats more its also one of the most expensive home routers out there, so disappointed it has had a major fault this early, ill retry the steps again, and see what happens, maybe 10th time again, will be lucky.
07-26-2012 12:14 PM
Just to close the thread off, Not happy with cisco, for the price you pay for this model, i expect to get more than under 6months use out of it, needless to say it is completely broken, so it is going to be repaired under warranty, but the annoying thing is i have to send it via international mail, which again, seems a bit of a shoddy service from such a big company because other big companies, such as HP, they have collect and delievered my products under warranty with no charge, Not happy at all.
One thing i did notice is that i believe it would be heat related, not on my part, as it was kept on a flat surface with no obstructions to the vents on the bottom, this may sound weird, but i put it in the fridge for 10mins, came back to find it working but if you turn it off, the problem replicates itself.
So maybe wait until they fix this heating issue? i am back using a E1000, which i have had no problems with, until they repair it.
07-26-2012 01:07 PM
Not that this helps you, but my E4200 v2 router sits on a wood table in my basement, 2 feet high off the floor.
Here's the temperatures that I measured with PE-2 temp gun.
Table surface (1 foot away from router): 22.8 C 73 F
Top surface of router: 34.4 C 94 F
Bottom surface of router: 47.8 C 118 F
I haven't had any problems at those tempuratures, but I'm fortunate to have a basement that stays below 75 even in the hottest weather.
07-26-2012 01:57 PM
Surprised you get a good signal from a basement!
And mine is sat on a wooden table, without anything around it, Which is why i was perplexed on the heating issue i was getting. oh well.
07-27-2012 12:19 AM
If you tried to reset and power cycle but the router will still not respond then you might need to conseder to call tech support for a possible replacement of that device.
09-11-2013 08:23 PM - edited 09-11-2013 08:25 PM
I have had the same exact thing happen to me now twice. After spending hours dealing with base level chat support the first time, they finally replaced my router...had to buy an interim one while waiting over a week for the replacement. It just happened to me again...all I did was unplug it from the power supply to plug it into another location and no LED lights. The Cisco light stays solid, but the LED lights don't come on at all. Have tried all the testing that chat support has offered plus what was offered on this page. Cisco will not replace this one because I am out of warranty. I've only had the $180 (expensive) router for a year. Support on this product is terrible! I purchased a cheap D-Link when waiting for the last router and it works great...hasn't failed on me yet. This is an obvious defect with the product and Cisco won't stand by their product. Disappointing! If there are others out there with the same problem, please register to this page and report it.