02-21-2018 04:29 PM
I have two of the LAPAC2600 access points in my home; one upstairs and one downstairs. Both are connected via Ethernet, and the one upstairs is set as the master. I recently tried to upgrade firware on both units. I setup the upgrade installation ont he upstairs access point, since that is the master and it should automatically update the slave device downstairs. Well after running the update, the downstairs (slave) access point updated itself to firmware version 1.0.04.001. However, the one upstairs failed to install the update, and is still running version 1.0.01.000. I have tried numerous times to update the upstairs WAP with version 1.0.04.001, but the device just reboots and still shows to be runnning version 1.0.01.000. I have tried both the update check where it does an online update, and I also manually downloaded the update onto the hard drive of my computer, then I select the file and tell it to install. Nothing seems to work. On top of this mess, my upstairs LAPAC2600 is now also dropping devices randomly, causing phones, my Nest T-stat, and some IP cameras to drop offline from time to time. I really want to get this update installed; hoping that it resolves my sudden connectivity issues. Does anyone have any idea why that WAP will not install the firmware update? Any suggestions as to what I can try to make this work? Any help is most appreciated.
02-23-2018 07:35 AM
Let's sort this one out. Have you tried using a different web browser upon updating the firmware? How about a different computer, just for isolation? If you already did and still doing the same thing, you can also hard reset the access points and try the upgrade again.
02-23-2018 08:17 AM
If you were trying to update the firmware will connected via wireless try it connected via Ethernet.
02-23-2018 08:30 AM
I have been connected via Ethernet all along. I have not tried to update wirelessly, but I assume that would end up with the same result. Thank you for the suggestion. I appreciate any and all recommendations to get this matter resolved.
02-23-2018 08:36 AM
Try breaking the cluster and then updating the firmwares.
If that doesn't work This might be a case of reset to factory defaults on both, make sure both are running the same firmware and recreate the cluster setup.
AFAIK all APs' have to be running the same firmware for clustering to work regardless.
02-23-2018 08:38 AM
02-23-2018 08:42 AM
02-24-2018 07:54 AM
Same problem here, I have tried via ethernet, wireless, manual uploading of the file 'from local pc' and 'from internet' it goes through the process and reboot showing the same original firmware of V1.0.0.01.000.
*Nix, Mac, Windows, different type of browsers and reseting all parameters to Factory Default or by pushing the button for 25 seconds did not help either.
I don't know what to do more ... please help.
02-24-2018 05:32 PM
Hi, Everyone! If the issue still persists upon trying the steps provided in this thread, we recommend to shoot us an email at LinksysCares@linksys.com along with your contact details (Full Name, Phone Number, Location - City/State), firmware version, community username and a link to this post for reference so we can have our Product Experts look into this case. We'll be looking forward to it.
02-26-2018 02:29 PM
Okay I have tried everything. Removed cluster and tried installing, but no success. Tried resetting to factory defaults, then tried to install update. Still stuck on version V1.0.01.000. I just don't understand why one of my two LAPAC2600 access points updated to V1.0.04.001 without any problem, but this other one just will not budge. As requested, I am sending an email to LinksysCares@linksys.com with my information. I sure hope they can and will help.