03-24-2016 10:16 AM
Thank you. I sent my contact info to LinksysCares@linksys.com
By the way, for Linksys's credit, I have been using an EA6500 wireless router and an RE6500 range extender for over 1.5 years also in my house. I have updated their firmware to the lastest version too. No major issues with any Linksys products, except... The only problem has been this WAP300N (bricked since yesterday).
03-24-2016 10:56 AM
03-24-2016 01:49 PM
Hi, dbching. You mentioned about having emailed LinksysCares before. Can you send us an email to the same address again and can you mention your community username so we can pull up your record using your email address? We'd like to take a look at the case and see what can be done to help further. Thanks.
Linksys Technical Support
03-25-2016 11:16 AM
A ticked number was created for me yesterday 24-Mar-2016 by Linksys saying that someone from Linksys would call me. They did. Today I got a call from Linksys. Nice! A light in the end of the tunnel!
The person was very nice and asked me several questions for troubleshooting. The call lasted 1h 12 min. In summary, Linksys tech is in complete denial that this problem occurred and [very surprisingly] has no historical data of similar problems with the WAP300N product (really???) even though I referred this forum to her. Actually I granted access to my PC and my network to her for her to troubleshoot, and I also showed this forum screen and briefly read some of the articles. She was still in denial and gave me no solution. In summary:
I understood from her that the WAP300N is an End Of Life product, therefore I conclude that they don’t really care about supporting this product and act in denial if someone raises a problem.
Why is Linksys tech in denial? Was it my fault? What did I do wrong? It makes no sense – the latest firmware bricked my product, that was it! Incredible poor customer experience here!!! What a big waste of time!
03-25-2016 11:28 AM
03-25-2016 12:27 PM
Many thanks for the info. I agree with you. The lesson learned here is that one may run the risks of getting his or her Linksys product(s) bricked and completely useless as a consequence of a normal and ordinary firmware update, officially released and made available by Linksys, and it may not be worth the time and effort to try to prove that Linksys is acting in denial and is automatically blaming the customer, making the customer hopeless to obtain a solution from Linksys on a problem that they Linksys themselves created. “What a wonderful customer experience, they should be proud of it!” There are indeed many choices of excellent IT products out there and Linksys may not be one for me any longer, it probably will not be. Lesson learned here and we move on with our lives. Enjoy the weekend. Regards,
04-29-2016 12:08 PM
Hi, systemtm. Care to share more details about what happened so we can get to the bottom of this challenge for further isolation?
Linksys Technical Support