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Posts: 11
Registered: ‎02-17-2016

LCAM0336OD 1080p - Firmware upgrade failed

Hello guys,

 

I've bought a new camera: Linksys LCAM0336OD

The installed firmware is 1.0.1.03

I've downloaded the latest version of the firmware for my camera: 1.0.1.05

 

I use a computer in the same network, both devices connect by cable. If I start the firmware upgrade I receive an alert with the text "Firmware upgrade failed".

 

What can I do?

 

I can't see any information about the firmware upgrade process in the system log...

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Expert
Posts: 14,387
Registered: ‎01-18-2013

Re: LCAM0336OD 1080p - Firmware upgrade failed

Did you use the below process?

 

IMPORTANT

- The safest way to perform the firmware upgrade is to use a wired computer.

- DO NOT interrupt the firmware upgrade process, because your camera may be corrupted.

 

FIRMWARE UPGRADE PROCESS:

Step 1 - Download the firmware and save it to your desktop.

Step 2 - Access the camera Web Configuration through web browser.

Step 3 - Click Configuration tab.

Step 4 - Click Firmware Upgrade on the left hand panel.

Step 5 - Click browse button to select the camera firmware.

Step 6 - Click upgrade button to initiate the firmware upgrade process.


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Linksys
Communities Technical Support
Posts: 11
Registered: ‎02-17-2016

Re: LCAM0336OD 1080p - Firmware upgrade failed

Yes, the same way
Expert
Posts: 14,387
Registered: ‎01-18-2013

Re: LCAM0336OD 1080p - Firmware upgrade failed

Did you try a different browser?

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Linksys
Communities Technical Support
Posts: 11
Registered: ‎02-17-2016

Re: LCAM0336OD 1080p - Firmware upgrade failed

I've tested IE11, Edge and Firefox (latest version) everytime the same error
Expert
Posts: 14,387
Registered: ‎01-18-2013

Re: LCAM0336OD 1080p - Firmware upgrade failed

Using IE11 see if one of the below processes allows you to upload the firmware:

 

  1. Add the LCAM0336OD web ui to "Compatibility View Settings"

OR

 

  1. Remove the LCAM0336OD web ui from "Compatibility View Settings"
  2. Press F12
  3. Click menu item "Emulation"
  4. Set "Document mode" and "User agent string" to IE8.

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Linksys
Communities Technical Support
Posts: 11
Registered: ‎02-17-2016

Re: LCAM0336OD 1080p - Firmware upgrade failed

Hey,

 

thanks for your help.

 

I have tested it with the compatibility sesstings and with the emulation of IE8. Everytime the same error message.

 

I've created a screenshot about it. Any ideas what I can do?

 

Before I installed the camera I have restored the default settings. But the firmware update is not yet possible...Unbenannt.PNG

Expert
Posts: 14,387
Registered: ‎01-18-2013

Re: LCAM0336OD 1080p - Firmware upgrade failed


mw197 wrote:

Hey,

 

thanks for your help.

 

I have tested it with the compatibility sesstings and with the emulation of IE8. Everytime the same error message.

 

I've created a screenshot about it. Any ideas what I can do?

 

Before I installed the camera I have restored the default settings. But the firmware update is not yet possible...Unbenannt.PNG


This looks like a bug to me. I will notify Linksys engineering regarding this issue and reference this thread.


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Linksys
Communities Technical Support
Expert
Posts: 14,387
Registered: ‎01-18-2013

Re: LCAM0336OD 1080p - Firmware upgrade failed

Are you getting the firmware from the US Linksys support site?


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Linksys
Communities Technical Support
Posts: 11
Registered: ‎02-17-2016

Re: LCAM0336OD 1080p - Firmware upgrade failed

I downloaded the firmware three times from this page: http://www.linksys.com/us/support-article?articleNum=148463

Is that incorrect?