02-27-2017 11:52 AM - edited 02-27-2017 12:08 PM
Ok then the node is malfunctioning. All you can do is reset it to factory defaults and try adding it back into your Velop system. I recommend moving it next to the main node for reconfiguration.
02-27-2017 01:29 PM
That's strange. Did you try some different browsers?
See if you can bring up the troubleshooting report.
02-27-2017 01:51 PM
Defaults are username and password both "admin".
If the local password on the router has changed it would be user "admin" with the local password not the SmartWifi password.
02-27-2017 01:54 PM
You can safely try Chrome on Macs. I have both Safari and Chrome on my Mac because Safari doesn't work with some websites.
02-27-2017 02:59 PM
I don't think so because the app is working for two of the nodes.
See if you can change the Velop system local admin password (not cloud account) through the app.