02-20-2018 11:03 AM
02-20-2018 03:24 PM
Hello, HyImTim. Try to reset and reconfigure your Velop system and observe if the same issue occurs. If it still persists, let us know so we can have our Support Team assist you for advanced troubleshooting.
02-20-2018 10:16 PM - edited 02-20-2018 10:18 PM
I have been having the EXACT same issue. 3 Node system. Gaming PC connected via LAN to child node. Connection drops 15-20 seconds. I talked to the velop support on the phone and they recommended a few things.
1) Run channel finder
2) Make sure no other wifi network is present in the house (apprently this can cause interference and make the connection drop)
3) Try moving the other child node closer to the node that is having problems
4) Try swapping 2 nodes and resetting up the whole system
I tried running channel finder multiple times, swapping the nodes, and that never fixed it. I just recently contacted them again and tried 2) and 3). So far so good, but still waiting to see if I get more drops.
02-20-2018 10:29 PM
02-21-2018 10:23 AM
1. I have ran channel finder multiple times and no luck.
2.This is the only present WiFi network in the house.
3. My node, which is the one with the LAN connectivity issues, is on the opposite side of the wall of the parent node. The wall is plaster so it shouldn’t have trouble connecting to the parent node.
4. I’ll try out this option and update you with the results.
Can you list your exact configuration?
02-21-2018 12:15 PM
Got all that noted. If the issue still persists, we'll have our Escalation Engineers look into this case further. You may shoot us an email at LinksysCares@linksys.com so we can have them assist you. Include your name, phone number, location (country/state), and the link to this Community post.
02-21-2018 03:20 PM
Updating to say my connection is still dropping. Just experienced an event. Light on the node stayed blue the whole time, but the connection was gone for a good 10 seconds before returning to perfect working order.