06-19-2017 01:29 PM
06-20-2017 12:49 AM
Hi there, DeanDropshot,
Thanks for the detailed insight. Try out these steps:
Should you experience the same ordeal, please shoot us an email at LinksysCares@linksys.com so we can have our Escalation Engineers lend you a hand with the Velop nodes.
06-23-2017 03:13 AM
This kind of solved the problem for me.
* Installed all nodes as main nodes and updated the firmware.
* Reset all nodes.
* Set up main-node and added a sub-node.
My second sub-node still failed to set up. It just stalled on the 'Testing location' part.
Frustrated, I passive-agressively hid the node behind a book and left it alone.
When I passed it the next day I noticed it was displaying the solid blue LED. Turns out it had connected sucessfully to the rest of the network and given itself a generic LinkSys-name.
So in my case I have all three nodes working happily together now. I don't quite know how it happened, but it did.
06-24-2017 06:09 PM
Set up a 3 unit system today.
Main unit connected quickly. Firmware showed up-to-date and set to automatic.
Node 1 hung trying to connect. Reset it and walked away. after a while, it spontaeously connected.
Node 2 failed sometime after connecting and location steps.
Velop Tech support 800.986.0518 answered after 1/2 hr.
She was very knowledgable and helpful.
Now Linksys Smart Wifi PC app showed a firmware update was available.
Updated firmware on main unit.
Then reset and updated firmware on Node 1.
Reset and reconnected Node 2. Then updated firmware.
All three nodes are working now.
11-24-2017 12:31 AM
12-20-2017 12:02 PM
It;s drib=ving me nuts. I had a 2 node systej for ages and it is great. Third node even though it joins the suystem fails wehn trying to establish the location.
This is really really sh*t guys and eating uo half my bloody life.
12-29-2017 01:22 PM
Hi, Everyone! Please email us at LinksysCares@linksys.com along with your contact details, community username, and the link to this community thread for reference and we can have our Escalation Engineers assist you further on this matter. Thanks.
01-03-2018 09:14 PM
01-09-2018 05:03 AM - edited 01-09-2018 05:10 AM
I had the same problem. My suspicion is that it's caused by having different firmware versions on each of the nodes.
When I installed the first node, I chose not to add the additional node at the same time. The setup app duly proceeded to check for new firmware and upgraded to the latest version. When I went to add the second node, it just timed out on the 'checking location' stage.
The solution which worked for me was broadly similar to what others on this thread have been suggesting:
1) set up node 1 using the linksys app
2) do not add any additional nodes at this point (select "not right now")
3) upgrade the node 1 firmware when prompted
4) wait for the update process to complete and for node 1 to successfull reboot (solid blue light)
5) unplug node 1 and switch off (it's not necessary to reset this node)
6) plug in the second node and set it up as if it were the first
7) again, do not add any additional nodes at this point
8) upgrade the firmware on node 2 when prompted
9) wait for the update process to complete and for node 2 to sucessfully reboot (solid blue light)
10) reset node 2 per Linksys instructions (i.e. hold down reset button for 10 seconds until the red light disapears)
11) plug node 1 back in and power up
12) once node 1 is ready (solid blue light) power up node 2
13) make sure your phone is connected to the node 1 wifi
14) open the linksys app and login
15) Use the 'add a node' option in the main menu and add node 2 to your network
16) Follow the in-app instructions and you should be good to go.
After much faffing, this worked for me. It's pretty sloppy of Linksys to allow such an obvious problem to arise in set-up, so hopefully the get on the problem for future app/firmware releases.