05-22-2018 09:40 AM
Anthony - If you have the opportunity to return it, you should.
I've spent over $700 for a 4-node system and haven't been able to return it after giving Linksys plenty of time to fix the issue.
I'm not hating on Linksys, but the parental control features are horrible in design and worse in implementation.
05-22-2018 10:24 AM
05-22-2018 04:48 PM
05-23-2018 08:18 AM
05-23-2018 10:46 AM
Thanks for your post JH.
Linksys support has been involved with at least some of us multiple times over the year. What you describe is a process that I've also been guided through with no long term success. Having to reboot all the nodes (I have 4) isn't really a viable option for the long term.
That being said, we're always hopeful that new firmware might improve the situation but have resigned ourselves to a deeply flawed parental control solution and a company unwilling to refund to customers the money they invested. As has been suggested on this thread, a class action lawsuit is a next step for a remedy.
Do keep us posted if your solution is permanent in your situation!
05-29-2018 09:27 PM
The answer is linksys have a terrible product which is broken. They are aware of the issue with parental controls and apparently working on a fix. Given this thread is a year old I wouldn't hold your breath though.
We returned our Velop for a full refund and went with Google Wifi which is working very well with parental controls.
05-30-2018 10:50 AM
I just spoke with Velop Support (1-800-896-0518) and was informed Linksys is aware of the issue and are working on firmware to resolve the issue however there is no ETA on when said firmware will be produced. Seeing as this has been going on for a VERY long time my person feelings on this are that we are not going to see resolution on this with our current products. If Linksys (and therefore Belkin) can't implement a simple MAC filter based on a schedule as a bandaid at the very least I have VERY little faith in their ability to control my internet traffic.
It's a shame as I've always been a proponent of Linksys products and have always gravitated to them when selecting network gear for a myriad of applications (personal, business, recommendations to others,etc.) as I do operate in the realm of IT. If Linksys isn't able to fully resolve this issue soon (as in the next month or two) my business will definitely go elsewhere on a permanent basis. I will also happily sign up to any class action law suit that follows in regards to false advertising and selling a partially functioning product.