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Posts: 22
Registered: ‎11-19-2017

Re: Parental Control Not Working

Anthony - If you have the opportunity to return it, you should.

 

I've spent over $700 for a 4-node system and haven't been able to return it after giving Linksys plenty of time to fix the issue.

 

I'm not hating on Linksys, but the parental control features are horrible in design and worse in implementation.

 

Posts: 1
Registered: ‎03-28-2018

Re: Parental Control Not Working

So I too have a Velop system with non-working parental controls. I too did not realize the problem until it was too late to return the product. I've been following this thread, but half of it is Greek. Basically I needed this system specifically for the ability to use the parental controls without having to become a network specialist. Is there a solution (short of a class action law suit for false advertising) that allows me to use the advertised parental controls without having to jump through ether hoops of virtual fire?
Posts: 7
Registered: ‎05-05-2018

Re: Parental Control Not Working

Short answer, no.

 

Even the hoops you mention don't fix the problem.  They are only a short term fix for some users that doesn't last.

 

 

Posts: 30
Registered: ‎05-10-2018

Re: Parental Control Not Working

Thank you fish,

We are returning via Apple and receiving a full refund. We have purchased Google Wifi which seems to have great parental controls functionality.

The idea of Velop was good. We purchased via Apple when Apple announced they were discontinuing their entire Airport line and were selling the Velop instead. Won't be going back to Velop. Gone for good.

Google Wifi working great now thanks all.

Parental controls is a must and it appears Linksys haven't had this working for over a year now judging by this forum.
Posts: 2
Registered: ‎05-14-2018

Re: Parental Control Not Working

Good morning everyone, I have been experiencing this issue and have found a solution, albeit somewhat temporary. If you aren’t getting good phone support, please send Linksys a tweet or direct message via Twitter. After disabling the ipv6, you then must also change another drop down menu item. After doing this, you turn off all nodes at the same time for at least one full minute. Starting with the main node that is connected to your modem, you the turn them back on, one by one. Waiting for each blue light to become solid before turning the next one on again. Each node can take up to five minutes to fully boot up, the light will be solid blue at first, then blink for a while and then go solid blue again. Be sure to wait before you turn on the next node. If parental controls freeze up, you can use this rebooting process to reset them. I am going to keep track of how many times my controls freeze up and communicate this information to Linksys support to facilitate the permanent fix that they are currently diligently working on. They have called me twice now and I am very glad I reached out to them on Twitter.
Posts: 22
Registered: ‎11-19-2017

Re: Parental Control Not Working

Thanks for your post JH.

 

Linksys support has been involved with at least some of us multiple times over the year.  What you describe is a process that I've also been guided through with no long term success.  Having to reboot all the nodes (I have 4) isn't really a viable option for the long term.

 

That being said, we're always hopeful that new firmware might improve the situation but have resigned ourselves to a deeply flawed parental control solution and a company unwilling to refund to customers the money they invested.  As has been suggested on this thread, a class action lawsuit is a next step for a remedy.

 

Do keep us posted if your solution is permanent in your situation!

Posts: 3
Registered: ‎05-18-2018

Re: Parental Control Not Working

Exactly the same. 

Posts: 1
Registered: ‎03-29-2014

Re: Parental Control Not Working

did anyone get an answer to the issue on this?
Posts: 30
Registered: ‎05-10-2018

Re: Parental Control Not Working

The answer is linksys have a terrible product which is broken. They are aware of the issue with parental controls and apparently working on a fix. Given this thread is a year old I wouldn't hold your breath though.

 

We returned our Velop for a full refund and went with Google Wifi which is working very well with parental controls.

Posts: 2
Registered: ‎05-30-2018

Re: Parental Control Not Working

I just spoke with Velop Support  (1-800-896-0518) and was informed Linksys is aware of the issue and are working on firmware to resolve the issue however there is no ETA on when said firmware will be produced. Seeing as this has been going on for a VERY long time my person feelings on this are that we are not going to see resolution on this with our current products. If Linksys (and therefore Belkin) can't implement a simple MAC filter based on a schedule as a bandaid at the very least I have VERY little faith in their ability to control my internet traffic.

It's a shame as I've always been a proponent of Linksys products and have always gravitated to them when selecting network gear for a myriad of applications (personal, business, recommendations to others,etc.) as I do operate in the realm of IT. If Linksys isn't able to fully resolve this issue soon (as in the next month or two) my business will definitely go elsewhere on a permanent basis. I will also happily sign up to any class action law suit that follows in regards to false advertising and selling a partially functioning product.