06-23-2017 01:03 PM
@JohnSz - Use a Boost. After I purchaed the Velop system, I had to buy 2 Boosts for my Sonos after years of it operating just fine on my Apple Network. The Velop just doesn't have good WiFi compatibility with the Sonos because, from what I've been able to gather, Linksys is not using one of the important Sonos standards to talk to the units and the Velops hop frequencies all the time and the Sonos can't keep up. Other WiFi systems are much more compatible with Sonos.
The Boost resolved the connection issues with my Sonos but, of course, was just more money out of my pocket on behalf of the Velop.
06-23-2017 01:19 PM
Actually before you go with the boost one of the things we recommend for SONOS users is to split the 2.4 Ghz network off from the 5 Ghz network to create 2 seperate networks. LinksysFan is correct that by default the 2.4 Ghz bands between the nodes jump quite often to find the cleanest channel. This is something we have been in contact with SONOS about and are working together to find resolutions that will work behind the scenes. However until then I would recommend the following.
To change the network you simply need to login to the WEB UI and click on the CA link on the bottom right of the screen.
From there go to the wireless tab on the parent node and change the 2.4 Ghz network to a fixed channel instead of auto. Be careful not to change the 5Ghz channels though since that could break the mesh.
After you have completed this step on the parent just go to the UI and find the IP addresses of the child nodes that you have to login to those and repeat the steps to set static channels on each of those. Just make sure they are not the same channel or they will compete with eachother, my recommendation would be to use 1 on the primary 6 on the 2nd and 11 on the 3rd if you have a 3 node system.
The other alternative is also of course the boost which creates a seperate wifi network entirely for the SONOS system to work on.
06-27-2017 07:50 AM - edited 06-27-2017 08:09 AM
Lucas I logged into linksyssmartwifi.com and don't have the same screen as in the screenshot - am i in the wrong place?
(there is no CA link at the bottom of the screen)
06-29-2017 02:49 PM
06-30-2017 12:27 AM
Have you tried the suggested workarounds in this thread, bongoroobarb? We'd also appreciate more feedback by sending us an email at LinksysCares@linksys.com.
06-30-2017 05:09 AM
06-30-2017 08:35 PM
"After you have completed this step on the parent just go to the UI and find the IP addresses of the child nodes that you have to login to those and repeat the steps to set static channels on each of those."
Lucas, so sorry but can you elaborate on the steps to change the child notes to static channels too? I can't seem to find the IP Addresses on the UI
07-01-2017 12:07 PM
According to Sonos, you do not need to purchase a Boost adapter to setup Boost - you just need to dedicate any one of your Sonos products to being connected to Ethernet all of the time.
It happened that one of my Sonos speakers is very close to a Velop tower - which has an Ethernet port. So I ran a cable between the two, turned off all of the speakers, turned on the one cabled to the network and subsequently turned on the rest of them.
If I look at "About my Sonos System.." on the Sonos controller Help menu (using the PC version), it says that I do have a Boost setup, i.e., each of the speakers says "WM:0".
This setup did *not* solve the problem. For example, i had the "About my Sonos System.." dialog displayed while writing this and suddenly all of the speakers (6) disappeared from the dialog and from the "Rooms" list. They subsequently started randomly appearing and disappearing. After a couple of minutes, they are all came back but, of course, all stopped playing music and the speaker grouping was lost. Note that the node which is hard-wired to the network did *not* come back first - two other nodes came first.