12-26-2017 10:11 AM
I feel very disapointed with way linksys is handling there customers, I have bought a 3 pack velop system and have nothing but problems with it. When will you (Linksys) release a new firmware to solve the issues like dropout, sudden loose of internet, and nodes thats lose connection now and then....
This is a shame for the brand and i actually feel that linksys is not doing right specially with the high price point i paid i was really expecting nothing but the best.....
I already had the ASUS AC3200 that i was very sadisfied with but i needed to have a system that covers all of my house....
Please LINKSYS Support do something about this, at least let us know when we can expect a fix.
12-26-2017 02:18 PM
12-27-2017 01:58 AM
12-27-2017 04:30 AM
12-27-2017 04:32 AM
12-27-2017 12:01 PM
Same for me. I have got 6 nodes since multiple months in my 6,000 sq ft home and I am facing an overlall very poor performance I have tried the technical support that basically could not help further than "reset all your nodes" and "send us the log files". I truly hope they will be able to fix this product firmware as it could be great ... when it works.
My velop nodes are in bridge mode and all with still blue lights but my main challenge is continuous drop of speed or drop of any wifi connection mainly for moving devices like iPhones. It looks like roaming across the house from one node to the other is not properly managed. We have similar issues with Macbook laptops that are losing connections or have extremely low speed when moved from one room to the other (even just next to one node). This drives my entire family crazy!
This product could be a real game changer for individuals with large home and fast internet connection (like my gigbit fiber one). Instead, it is just frustration after frustration.
WAKE UP BELKIN!
12-27-2017 01:19 PM
01-03-2018 06:53 PM
Hi Everyone. Apologies for the delayed response. We deeply understand your sentiments, know that our Engineering Team is all working hard to fix all these recurring issues. Prior to this, we'd like to endorse you over to our 2nd Level Support Team for further assistance. Please email us the following details at LinksysCares@linksys.com
Link to this Community thread:
01-04-2018 01:29 AM