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Posts: 7
Registered: ‎04-02-2017
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Linksys AE3000 & BSOD (even with driver update)

I purchased an AE3000 maybe 6 months ago. If I have it unplugged, no problems, when it is plugged in, I get multiple BSOD's, no matter what USB port I have it plugged into. 

I have windows 10, and have attempted to update the device driver as it suggests on the website. However I always get the message "device driver is up to date". 

Really frustrated - the PC is useless without internet. 

Hoping someone can be of assistance. 

Expert
Posts: 815
Registered: ‎11-22-2015

Re: Linksys AE3000 & BSOD (even with driver update)

Did you try (without the adapter plugged in) to uninstall the Linksys driver for it (if it has an uninstall, I do not have this adapter), and going into the driver file you download (I am guessing you have Win10 64), right clicking on netr28ux.inf, select install, then plugging the adapter in?

 

If that does not work, you can try installing the manufacturers chipset driver, https://www.mediatek.com/products/broadbandWifi/rt3573

DD-WRT: WRT3200ACM - r35531
APs: WRT1200ACv1 -r35531, WRT1900ACv1-r35531
Velop: WHW0101
RE6500, RE9000 TWC/Spectrum - 300/25
SysLog Watcher 4, Security Onion VB
Posts: 7
Registered: ‎04-02-2017

Re: Linksys AE3000 & BSOD (even with driver update)

I am trying but I cannot uninstall the driver (it does not show up in my devices) unless it is plugged in. Then, I get the BSOD before I can finish up uninstalling. Don't see any other ways to uninstall ?
Expert
Posts: 815
Registered: ‎11-22-2015

Re: Linksys AE3000 & BSOD (even with driver update)

In device manager, without it plugged in, click on view at the top, and click show hidden devices.

See if it lets you uninstall it that way

DD-WRT: WRT3200ACM - r35531
APs: WRT1200ACv1 -r35531, WRT1900ACv1-r35531
Velop: WHW0101
RE6500, RE9000 TWC/Spectrum - 300/25
SysLog Watcher 4, Security Onion VB
Posts: 7
Registered: ‎04-02-2017

Re: Linksys AE3000 & BSOD (even with driver update)

I was able to get the device driver uninstalled, and reinstalled as you suggested- it BDOD'd when I was opening up my browser. Then I uninstalled that one and installed the one from mediatek. I was able to connect and browse for 5 minutes and then had the BSOD again - the usual Bad Pool Header code. Anything else to try befor throwing this computer off the top of my building 😏??
Expert
Posts: 815
Registered: ‎11-22-2015

Re: Linksys AE3000 & BSOD (even with driver update)

I understand your frustration, have been through it many times, hopefully we can figure this out.

 

First, is this a custom pc or one from a manufacturer? Asking to see what USB controller(s) are on it, either the make and model of the pc, or the make and model of the motherbord would tell me. There can be USB driver updates that do fix problems like this.

Did the PC come with 10 on it or was it upgraded?

 

Or, you can try this workaround https://neosmart.net/wiki/0x00000019-bad-pool-header/

DD-WRT: WRT3200ACM - r35531
APs: WRT1200ACv1 -r35531, WRT1900ACv1-r35531
Velop: WHW0101
RE6500, RE9000 TWC/Spectrum - 300/25
SysLog Watcher 4, Security Onion VB
Posts: 7
Registered: ‎04-02-2017

Re: Linksys AE3000 & BSOD (even with driver update)

It's probably classified as custom - I bought it at a PC shop in town. I've been trying to figure out make/model of motherboard- in system info it says MSI model is MS-7636. This PC was purchased in 2010 so I upgraded to Win 10 myself.
Posts: 7
Registered: ‎04-02-2017

Re: Linksys AE3000 & BSOD (even with driver update)

I'm also working through the Neosys article you attached (Thanks!)so far, no RAM issues. (Almost wish it was that - somewhat easy fix). Some of the things they are suggesting require Internet which I obviously don't have - I had narrowed it down to this device driver by process of elimination I now get a BSOD almost immediately upon plug in but otherwise the Pc seems to work ok.
Expert
Posts: 815
Registered: ‎11-22-2015

Re: Linksys AE3000 & BSOD (even with driver update)

Good job trying the manufacturers driver, that was my next step. I tried looking up your motherboard, kept coming back as this https://us.msi.com/Motherboard/H55ME33.html#hero-overview , does yours look like this one? Wondering, if MSI has updated drivers for the motherboard, nevermind if this is your board MSI shows no drivers for windows 10 period.

DD-WRT: WRT3200ACM - r35531
APs: WRT1200ACv1 -r35531, WRT1900ACv1-r35531
Velop: WHW0101
RE6500, RE9000 TWC/Spectrum - 300/25
SysLog Watcher 4, Security Onion VB
Posts: 7
Registered: ‎04-02-2017

Re: Linksys AE3000 & BSOD (even with driver update)

Yes, I believe that is my motherboard.